Lost and Found Edinburgh Waverley Train station

Have you lost something at Edinburgh Waverley station ? Find out how to report a lost item at Scotland’s busiest railway station.

About Edinburgh Waverley Station

Edinburgh Waverley is Scotland’s largest railway station and the main terminus for the Scottish capital, situated in the heart of the city centre between the Old Town and the New Town, directly below Princes Street. The station handles over 20 million passenger journeys a year, serving as the northern hub for LNER services to London King’s Cross, as well as ScotRail connections to Glasgow, Dundee, Aberdeen, Inverness, and destinations across Scotland.

The station sits within a narrow valley, with a large underground concourse, multiple platforms, and exits onto Waverley Bridge and Market Street. Its central location and high footfall particularly during the Edinburgh Festival each August make it one of the busiest stations in the UK outside London. Personal items are regularly left on trains, at ticket barriers, and in the waiting areas.

What Should You Do If You’ve Lost Something at Edinburgh Waverley ?

If you notice the loss while still at the station, go to the station staff office or the information point on the main concourse as quickly as possible. Staff can check the immediate area and contact train crew before a service departs.

If you’ve already left the station or are travelling home, contact the lost property office during weekday opening hours. Edinburgh Waverley’s lost property is managed weekdays only, so items lost over a weekend will need to be reported the following Monday.

Contact the station lost property office by phone during opening hours. Be ready to provide: the date and approximate time of your visit, the platform or area where you believe the item was lost, your train operator and service number, and a clear description of the item including colour, brand, and any distinguishing features.

You can also complete a report on our platform so our team can assist you ingetting in touch up with the station.

Items Lost on a Train

If you left something on board a train rather than in the station itself, contact the relevant train operator directly. ScotRail, LNER, CrossCountry, and TransPennine Express all have their own lost property procedures for items found on their services. The station lost property office handles items found in the station building, not items recovered from trains.

Common places passengers lose items at Edinburgh Waverley include the ticket hall, platform seating areas, waiting rooms, food and drink outlets, and the station concourse. Providing a specific location in your report helps staff search more effectively.

Tips to Efficiently Report a Lost Item

To give yourself the best chance of recovering your item:

• Note the exact time and location platform number, waiting area, or concourse
• Record your train operator, service number, and departure time
• Describe the item in detail including brand, colour, size, and any personal markings
• Provide your full contact details including a phone number and email address
• Report as soon as possible items left unclaimed are processed quickly at busy stations

Contact the Edinburgh Waverley Lost Property Office

Edinburgh Waverley Station Lost Property Office

Address : Princes Street
Edinburgh
Lothian
EH1 1BB

Opening hours : Monday to Friday, 9:00 AM to 5:30 PM

The office is closed at weekends. Items lost on Saturday or Sunday should be reported by phone or online as soon as possible, with in-person collection available from Monday.

Can You Recover Your Item After Leaving Edinburgh ?

Yes. If the item is found and you are no longer in Edinburgh, the station can advise on collection or forwarding arrangements. For valuable items such as passports, laptops, or medical equipment, it is worth calling the office directly to confirm the item has been located before making travel plans.

Keep in mind that items left on trains are handled by the train operator, not the station. If you are unsure whether your item was left on the train or in the station building, report to both to improve your chances.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Edinburgh Waverley station - Lost property office
Address : Princes Street
Édimbourg
Lothian
EH1 1BB

Phone number : +44 330 024 0215
Opening hours : Monday-friday 9:00 am to 5:30 pm
Website : https://www.scotrail.co.uk/plan-your-journey/stations-and-facilities/edb

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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