Lost and Found Mexico City Estadio Azteca

Have you lost something at Estadio Azteca during the FIFA World Cup 2026 or another event ? Find out how to report a missing item and how to retrieve it.

lost property at sporting events

About Estadio Azteca

Estadio Azteca in Mexico City is one of the most storied sports venues in the world. Opened in 1966 with a capacity of approximately 87,000, it is the home of Club América and the Mexico national football team. The stadium has hosted more FIFA World Cup matches than any other venue on earth, including the finals of 1970 and 1986, and it sits in the Coyoacán borough of Mexico City at an altitude of approximately 2,250 metres above sea level.

For the 2026 FIFA World Cup, Estadio Azteca will host the opening match on June 11 as well as additional group-stage and knockout-round fixtures making it the only stadium in history to host World Cup matches across three separate tournaments (1970, 1986, and 2026). The venue is served by the Mexico City Metro (Line 2, Tasqueña station) and by direct bus routes from the city centre.

Report a lost item at Estadio Azteca on our platform

What Should You Do If You’ve Lost Something at Estadio Azteca ?

If you notice a missing item while still inside Estadio Azteca, go to the nearest guest services desk or information point immediately. Staff will log your report and alert relevant teams across the venue. The sooner you report, the more likely your item is still in the area where it was lost.

If you have already left the stadium, contact the lost property office during regular office hours. You can also use our platform to file a report, and our team will follow up with the Estadio Azteca lost property service on your behalf.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

How to Report a Lost Item at Estadio Azteca ?

When filing your report, include the date and time of the match or event you attended, your seating section or the area of the stadium where the item was last seen, a full description of the item including colour, brand, and any identifying features, and your contact details. If you were part of a group, note the names of others who were with you.

Lost Property During FIFA World Cup 2026 Matches

During FIFA World Cup 2026 match days, Estadio Azteca will operate an additional on-site lost and found service within the venue, staffed to handle the elevated volume of reports generated by international crowds. This temporary service supplements the regular lost property office. Visitors are strongly encouraged to report missing items before leaving the stadium, as items left at large-scale events are typically held for a limited window often 30 days or less before being transferred or disposed of in line with venue policy.

Please note that on-site signage and staff communication at Estadio Azteca are primarily in Spanish. Non-Spanish-speaking visitors are advised to prepare key phrases in advance or use a translation application on their mobile device when speaking with lost property staff.

Tips to Efficiently Report a Lost Item

  • Report as soon as you notice the item is missing do not wait until after the match
  • Note your seat number or section, and the nearest food or access point to where you were sitting
  • Describe the item precisely: type, colour, brand, model, size, and any unique markings
  • If the item is electronic, note the make, model, and whether it has a protective case
  • Include a contact number and email address so staff can reach you quickly
  • Keep any reference number issued by stadium staff for follow-up communications
  • For high-value items such as passports or medical equipment, flag these as urgent when filing

Contact Estadio Azteca Guest Services

Estadio Azteca Guest Services

Address : Estadio Azteca
Calzada de Tlalpan 3665
Coyoacán
Mexico City, Mexico

Opening hours : Monday to Friday, 10:00 AM to 5:00 PM

Can You Recover Your Item After Leaving Mexico City ?

Yes. The Estadio Azteca lost property team handles post-event recovery regularly. If you have already left Mexico City, contact the lost property office by phone or email during opening hours, providing a full description of the item and the date of your visit. High-value items such as passports, electronics, and medical devices are typically prioritised.

For international visitors, if you have lost a travel document such as a passport, contact both the venue’s lost property team and your country’s consulate or embassy in addition to filing a report through our platform. For travel insurance purposes, request a written confirmation of your lost property report from the venue.

Recent Items Lost in Mexico City

Information Last Updated On :

Estadio Azteca Lost Property
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Estadio Azteca Guest Services
adress lost and found Address : Estadio Azteca
Calzada de Tlalpan 3665
Coyoacán
Mexico City, Mexico
phone number lost and found Phone number : +52 55 5487-3100
opening hours lost property Opening hours : Monday to Friday, 10:00 AM to 5:00 PM
website adress lost and found Website : https://www.estadiobanorte.com.mx/contacto-info-general

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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