Lost and Found Norwegian Airlines

Have you lost a personal item while travelling with Norwegian Airlines?

Every day, countless belongings are left behind by passengers on Norwegian Airlines flights.

About Norwegian Air Shuttle

Norwegian Air Shuttle, commonly known as Norwegian, is a low-cost airline founded in 1993 and headquartered in Fornebu, Norway. The airline operates its main hubs at Oslo Airport Gardermoen (OSL), Bergen Airport (BGO), and Stockholm Arlanda Airport (ARN), connecting passengers to destinations across Europe and select intercontinental routes.

Norwegian is one of Europe’s largest low-cost carriers, serving millions of passengers annually with a modern fleet of Boeing 737 and Boeing 787 Dreamliner aircraft. Known for its distinctive red livery featuring tail fin portraits of notable Scandinavians, the airline offers Economy and Premium cabin classes.

Norwegian operates the Norwegian Reward frequent flyer program and has built its reputation on affordable fares combined with modern aircraft and efficient operations. After restructuring in recent years, the airline has refocused on its European network and key Scandinavian markets.

How to report a lost item onboard a Norwegian Airlines flight?

If you believe you left an item on a Norwegian Airlines plane or at the airport, our team can help you report it. You can find all the information you need to contact Norwegian Airlines on this page.

You can also submit a Lost Item Report Form through our platform, and we will assist you in locating your belongings.

The Norwegian Airlines Lost Property service is located at:

Oslo Gardermoen Airport, Oslo, Norway

The Lost and Found department is available:

Monday to Friday: 8:00 AM – 6:00 PM

Saturday and Sunday: 9:00 AM – 4:00 PM

You can reach them by phone at: +47 64 81 34 77

What happens to lost property on a Norwegian Airlines flight?

Items left on a Norwegian Airlines flight are usually collected by cabin crew and delivered to the airline’s Lost and Found service. Depending on the airport, lost items are stored either locally at the arrival airport or transferred to a centralized lost property center. If unclaimed within a specific timeframe, the items may be donated to charity, recycled, or auctioned.

Do airlines actually look for lost items?

Absolutely. Norwegian Airlines actively searches for reported lost items. Upon receiving a lost item report, their team checks existing records to match found items with reported descriptions.

Can you recover lost items from an airplane?

Yes, passengers often retrieve their lost belongings by promptly contacting Norwegian Airlines’ Lost and Found department. Providing detailed information about the flight and the item significantly increases the chances of recovery. Some airports also offer online reporting options.

How long does Norwegian Airlines keep found property?

The retention period for lost property varies depending on the airport and the type of item. Generally, found items are kept for 30 to 90 days before further action is taken, such as donation or disposal. For precise details, it’s recommended to contact the Lost and Found office directly.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Norwegian Lost and Found
Address : Oslo Airport Gardermoen
Oslo
Norway
Phone number : +47 64 81 90 00
Opening hours : Monday to Friday: 8:00 AM - 4:00 PM (Oslo time)
Website : https://www.norwegian.com/fr/travel-info/baggage/lost-and-found/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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