Have you lost something on a Porter Airlines flight ? This page provides the contact details for Porter’s lost and found service and guides you through the steps to report your loss and recover your item.
About Porter Airlines
Porter Airlines (PD) is a Canadian regional airline founded in 2006 and headquartered in Toronto. The airline originally built its reputation on its operations from the convenient Billy Bishop Toronto City Airport on the Toronto Islands, offering business-friendly services to eastern Canadian and northeastern US destinations. In recent years, Porter has expanded its fleet to include Embraer E195-E2 jets, enabling the airline to serve western Canadian cities, sun destinations in Florida and the Caribbean, and new transborder routes from its main hubs.
Porter is known for its complimentary in-flight snacks, premium economy touches in standard fares, and efficient service. The airline attracts a strong base of business travellers and leisure passengers across its expanding network. With growing flight frequencies and new destinations, items including laptops, travel accessories, and personal electronics are occasionally left behind in the cabin.
What to Do If You’ve Lost Something with Porter Airlines
Contact Porter’s lost and found team as soon as you notice the item is missing. Provide your booking reference, flight number, travel date, seat number, and a clear description of the item. Porter’s team can coordinate with their ground staff at Billy Bishop or any other airport in the network.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the Porter aircraft should be reported to Porter Airlines directly. Items lost at Billy Bishop Toronto City Airport, Ottawa, Montreal, or any other airport in Porter’s network should be directed to that airport’s own lost property service. Porter’s team can advise which contact is appropriate based on your specific journey.
Tips to Efficiently Report a Lost Item
- Report the loss as quickly as possible, especially if you flew from Billy Bishop where turnarounds can be swift
- Have your booking reference and seat number from your boarding pass ready when you call
- For E195-E2 jet flights, note whether your item was in the seat pocket, overhead bin, or a coat storage area
- Porter’s customer service team is friendly and responsive, so do not hesitate to follow up if you do not hear back within 24 hours
- For items lost at Billy Bishop Toronto City Airport itself, also check with the airport information desk
Contact Porter Airlines Lost and Found
Porter Airlines Lost and Found
Address : Billy Bishop Toronto City Airport
Toronto, Canada
Opening hours : Monday to Friday 7:00 AM to 10:00 PM EST
Can You Recover Your Item After Your Flight ?
Porter’s lost and found team is available on weekdays from early morning to late evening. If you discover the loss after returning home, you can still call or submit a request online. The team will search the aircraft records and coordinate with ground staff at the relevant station to locate the item.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Porter Lost and Found 
Address : Billy Bishop Toronto City AirportToronto, Canada 
Phone number : 437-222-6104 
Opening hours : Mon-Fri 7am-10pm EST 
Website : https://www.flyporter.com/en-ca/travel-information/baggage/lost-and-found
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)