Lost and Found Qantas

Have you lost something while travelling with Qantas ? Whether an item was left in your seat pocket, in the overhead locker, or at the check-in counter, this page explains how to contact the Qantas lost property service and take the right steps to recover your belongings.

About Qantas

Qantas (QF) is Australia’s flag carrier and one of the oldest airlines in continuous operation, having been founded in Queensland in 1920. Known by its Flying Kangaroo livery, Qantas serves over 85 destinations across Australia and internationally, connecting passengers to Asia, the Pacific, North America, Europe, and Africa from its main hubs in Sydney and Melbourne. The airline is a founding member of the Oneworld alliance and operates a fleet that includes Boeing 737, 787 Dreamliner, and Airbus A380 aircraft on routes ranging from short domestic flights to some of the longest non-stop commercial services in the world.

Qantas carries tens of millions of passengers each year across its domestic and international networks. On busy routes, personal items including phones, laptops, headphones, travel documents, and clothing are regularly left behind in seat pockets, overhead lockers, lavatories, or at check-in desks. Acting quickly after noticing a loss gives you the best chance of having the item recovered before it is transferred to storage.

What to Do If You’ve Lost Something with Qantas

If you have lost an item on a Qantas flight, contact Qantas Baggage Services as soon as possible. Have your flight number, seat number, travel date, and a detailed description of the item ready before you call or submit an online report. Items found on board are usually held for a defined period at the destination airport before being centralised.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

Items Lost on Board vs. at the Airport

Items left in the aircraft cabin are the responsibility of Qantas and should be reported to their baggage services team. Items lost in the airport terminal itself, such as at a security checkpoint, in a lounge, at a gate, or in the baggage claim hall, fall under the jurisdiction of the relevant airport’s lost property office rather than Qantas. If you are unsure where the item was lost, report to both the airline and the airport to cover all possibilities.

Tips to Efficiently Report a Lost Item

• Note your seat number, flight number, and travel date immediately, as these details are essential for the search
• Describe the item precisely, including brand, colour, model, size, and any distinguishing marks or damage
• If the item was left in the overhead locker, specify the bin above which row
• For high-value items such as passports, laptops, or prescription medication, flag your report as urgent
• If you travelled as part of a group, check that a fellow passenger did not inadvertently pick up the item

Contact Qantas Baggage Services

Qantas Lost Property

Address : Sydney Kingsford Smith Airport
Sydney
Australia

Opening hours : Weekdays from 8:00 AM to 4:00 PM

Can You Recover Your Item After Returning Home ?

Yes. The Qantas baggage services team is reachable by phone during weekday business hours and online reports can be submitted at any time. The sooner you file your report, the better your chances of recovery before the item is transferred to a central facility or disposed of in line with airline policy.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Qantas Lost Property
Address : Sydney Kingsford Smith Airport
Sydney
Australia
Phone number : +61 131313
Opening hours : Weekdays from 8am to 4pm
Website : https://www.qantas.com/en-au/help/contact-us/lost-property

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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