Lost and Found Sofia Airport (SOF)

Lost something at Sofia Airport ? Whether you’ve misplaced your phone at security, forgot your travel documents at the gate, or left a bag behind in the terminal, this guide will help you navigate the next steps to recover your belongings.

About Sofia Airport

Sofia Airport (SOF) is Bulgaria’s largest and busiest airport, serving as the main international gateway to the country. Located just 10 kilometers from the city center, the airport handles millions of passengers annually traveling across Europe and beyond.

With two terminals managing both international and domestic flights, the steady flow of travelers means personal items are frequently misplaced. From passports and wallets left at security checkpoints to laptops forgotten in waiting areas, the airport’s Lost and Found team processes hundreds of items each month.

Common Places Where Items Are Lost at Sofia Airport :

Travelers most frequently lose items in the following areas :

• Security Checkpoints : Items such as belts, phones, wallets, and passports are often left in trays during the screening process.
• Waiting Areas and Boarding Gates : Books, jackets, chargers, and electronic devices are easily forgotten when boarding begins.
• Restrooms : Personal items such as glasses, cosmetics, bags, or travel accessories are frequently reported missing here.
• Shops and Restaurants : Shopping bags, souvenirs, or personal items may be forgotten after dining or browsing duty-free stores.
• Arrival and Baggage Claim Areas : Small items can be misplaced while collecting luggage or during customs procedures.

If you remember the approximate time and place you lost the item, this information will be very helpful when contacting the Lost and Found office.

What Should You Do If You’ve Lost Something at Sofia Airport ?

Losing a personal item during your travels can be frustrating, but Sofia Airport has a clear process in place to help you recover your belongings. Whether it was a phone at security or documents left at the gate, here’s how to take the right next step.

To increase the chances of retrieving your item, be as specific and detailed as possible when filing your report. Include :

• A full description of the item (color, brand, model, unique features)
• The location and time it may have been lost
• Your airline, terminal, and flight number if relevant
• Contact details such as your email address and phone number

You can also submit a Lost Item Report through our platform. Our team will help forward your case to the appropriate Lost and Found office and follow up on your behalf.

Lost items left on the aircraft

In that case, you’ll need to reach out to your airline directly. Most carriers have staff or representatives within the airport premises. If you’ve lost your checked baggage or left something on the aircraft, this must be handled directly through your airline or their ground handling service. The Lost and Found office at the airport does not manage items left onboard or issues with checked luggage.

Airline baggage service counters are located in the arrival hall near baggage claim, and each carrier will have a designated contact.

Contact Information

The Sofia Airport Lost and Found office is located at :

Christopher Columbus Blvd 1, 1540 Sofia

The office operates 24/7

You can contact them at : +359 2 937 2211

How Long Does It Usually Take to Hear Back ?

Sofia Airport’s Lost and Found department handles hundreds of items each month. Response times may vary depending on volume, but most inquiries receive a reply within a few working days. If your item is found, you will be contacted with instructions on how to retrieve it. You’ll need a valid form of ID. For international travelers who have already left Bulgaria, it may be possible to arrange delivery by courier (fees may apply).

Recent Lost Items at Sofia Airport

Information Last Updated On :

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Lost and Found Office
Address : Christopher Columbus Blvd 1, 1540 Sofia
Phone number : +359 2 937 2211
Opening hours : 24/7
Website : https://www.sofia-airport.bg/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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