Have you lost an item on a Solomon Airlines flight ? Find out how to report a lost item with the Solomon Islands’ national carrier.
About Solomon Airlines
Solomon Airlines is the flag carrier of the Solomon Islands, providing essential air connectivity for the island nation. Headquartered in Honiara and operating from Honiara International Airport, the airline serves domestic routes connecting the Solomon Islands’ scattered communities, as well as international routes to neighboring Pacific countries and Australia. Operating smaller aircraft suited to Pacific island operations, Solomon Airlines is a vital lifeline for the remote island communities of the Solomons.
How to report a lost item onboard a Solomon Airlines flight ?
If you’ve lost your item(s) during your journey with Solomon Airlines, our team is here to assist you.
Lost items while travelling with Solomon Airlines are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Solomon Airlines about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a Solomon Airlines flight ?
Items forgotten onboard are collected by cabin crew and staff during post-flight checks and handed over to Solomon Airlines Baggage Services at Honiara International Airport or other airports in the network. As a smaller regional carrier serving island communities, the airline’s operations are more intimate, and staff often recognize items and passengers.
Do airlines actually look for lost items ?
Yes. Solomon Airlines maintains Baggage Services that handle lost property found onboard aircraft. The airline’s smaller scale and community-focused operations often mean more personalized attention to lost items. The close-knit nature of Pacific island aviation can actually improve recovery chances as staff know routes and passengers.
Are airlines responsible for lost items ?
Solomon Airlines is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Solomon Airlines Baggage Services. For items lost at Honiara International Airport or other airports outside the aircraft, contact that specific airport’s facilities.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, route, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features. On smaller aircraft and shorter routes typical of Solomon Airlines, items are often easier to trace.
Solomon Airlines Baggage Services
Address : Honiara International Airport, Honiara, Solomon Islands
Baggage Services operate Monday to Friday: 8:00 AM to 5:00 PM (Solomon Islands time).
Please note the limited weekday business hours. Items lost on weekends or outside these hours cannot be reported until the office reopens Monday morning.
How long does Solomon Airlines keep found property ?
Items are typically held according to Solomon Islands regulations and airport capabilities. As a smaller operation, retention periods may vary. High-value items and important documents are generally held longer. Contact the airline directly for specific retention information.
Most Commonly Lost Items on Solomon Airlines Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and chargers
- Travel documents and identification
- Wallets and money
- Books and reading materials
- Headphones and earbuds
- Sunglasses and hats
- Clothing items
- Personal care products
- Medication
- Small bags and carry-on items
Tips to Prevent Losing Items on Your Solomon Airlines Flight
To minimize the risk of leaving items behind :
General Prevention :
- Do a final seat check before disembarking
- Smaller aircraft mean less storage space – keep items consolidated
- Keep valuables secured in your bag
- Check overhead compartments and under seats
- Short flights mean less time to settle in – stay organized
Pacific Island Considerations :
- Domestic island-hopping flights have multiple stops – check belongings at each stop
- Smaller aircraft mean items more visible but also easier to leave behind in rush
- Limited flight frequency on some routes means you can’t easily return
- Keep important documents and medications in hand luggage you can see
Statistics show items are often left during quick turnarounds on multi-stop island routes. Being systematic prevents loss.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Solomon Airlines flight :
Immediate Actions :
- Contact Solomon Airlines Baggage Services during business hours (Mon-Fri 8 AM-5 PM)
- If still at Honiara or another airport, visit Solomon Airlines desk immediately
- Provide booking reference, flight number, date, and route
- Give detailed item description
- Get contact information for follow-up
Follow-Up Steps :
- Call back during business hours if no response
- Items processed through Honiara for most flights
- Island operations may mean slower processing
- Be patient – limited staffing and resources
- Consider time zone when calling
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at Honiara International Airport or at the island airport where found. You may need to collect in person. Given the limited shipping infrastructure in the Solomon Islands, international courier delivery may be complex or unavailable. Consider if you have contacts in Honiara or that island who could assist.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Solomon Airlines baggage desk at arrival
- Items Lost in Airport – Contact airport staff; facilities limited compared to major hubs
- Items Left on Aircraft – Contact Solomon Airlines Baggage Services during business hours
- Inter-Island Items – Specify which island; collection may require travel or assistance from locals
Solomon Airlines’ smaller scale and island operations mean personalized service but also limited hours and resources. Early reporting and patience are essential for recovering lost items.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Solomon Airlines Baggage Services 
Address : Honiara International Airport
Honiara
Solomon Islands 
Phone number : +677 20031 
Opening hours : Monday to Friday : 8:00 AM - 5:00 PM 
Website : https://www.flysolomons.com/contact-us
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)