Have you lost a personal item while travelling with South African Airways ?
Everyday, hundreds of passengers unfortunately leave their personal items behind on South African Airways flights across Africa and beyond.
What happens to lost property on a South African Airways flight ?
Lost items are collected onboard by cabin crew and handed over to the airport’s Lost and Found department at the destination.
How to report a lost item onboard a South African Airways flight ?
If you’ve lost an item during your journey with South African Airways, our team is here to assist you.
Lost items while travelling with South African Airways are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
Do airlines actually look for lost items ?
Yes. South African Airways works in coordination with airport Lost and Found services to track and store found property.
Can you recover lost items from an airplane ?
Yes. Acting quickly and providing a detailed report greatly helps the recovery process.
How long does South African Airways keep found property ?
Items are generally stored for about 30 to 90 days depending on the airport’s policy.
South African Airways Lost Property Office
The South African Airways Lost Property service is located at O.R. Tambo International Airport, Johannesburg, South Africa.
The Lost Property service is open 24/7.
You can contact the office by calling the following number: +27 11 978 3733.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : South African Airways Lost and Found Office 
Address : South African Airways Baggage Services
O.R. Tambo International Airport
Johannesburg, South Africa 
Phone number : +27 11 978 3733 
Opening hours : 24/7 
Website : https://www.flysaa.com/manage-fly/baggage/baggage-enquiries
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)