Have you lost something on a Southeastern train ? Find out how to report a lost item with the rail operator serving Southeast England.
About Southeastern Trains
Southeastern (also known as South Eastern Trains) operates rail services across Southeast England, serving London, Kent, and parts of East Sussex. The network includes services from London termini including Charing Cross, Cannon Street, London Bridge, Victoria, and St Pancras International, with routes to destinations including Canterbury, Dover, Hastings, Ashford, Ramsgate, and Tunbridge Wells. Serving millions of commuters and leisure travelers annually, Southeastern is a major operator in the UK rail network.
Good to Know :
Found items are stored and can be reclaimed at Cannon Street for a fee. Cards and checkbooks are kept for 24 hours before being securely destroyed.
What Should You Do If You’ve Lost Something on Southeastern ?
Losing an item on a train or at a station can be frustrating, especially during busy commuter hours. Southeastern operates a Lost Property service to help passengers recover items left on trains or at stations across its network.
Have you lost something on a Southeastern train ? From mobile phones to laptops, personal belongings are left behind regularly across the network.
How to report a lost item on Southeastern trains ?
If you’ve lost an item on a Southeastern service or at one of their stations, the following information will help you report your loss effectively.
You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).
Items lost on Southeastern trains or at stations
If your item was lost on any Southeastern train or at a Southeastern station, contact the Lost Property Office.
Southeastern Trains Lost Property
Address : Next to Platform 1, Cannon Street, London EC4N 6AP
Opening hours : Monday to Friday, 8:00 AM to 6:00 PM
Please note the weekday-only service with no weekend hours. Items lost on weekends must wait until Monday morning to be reported in person. Online reporting may be available via Southeastern’s website.
Collection fees apply when reclaiming items. Cards and checkbooks are held for only 24 hours before being securely destroyed for security reasons.
Common Items Lost on Southeastern Services
Passengers frequently lose these items :
- Mobile phones and tablets
- Laptops and work equipment
- Wallets and purses
- Oyster cards and contactless payment cards
- Keys
- Bags and backpacks
- Books and newspapers
- Umbrellas
- Clothing items (coats, scarves)
- Headphones and earbuds
Tips to Efficiently Report a Lost Item
To report a lost item on Southeastern trains, you should :
- Specify which train service you were on
- Provide departure and destination stations
- Note the approximate departure time
- Describe where you were sitting if possible
- Give detailed item description with color and brand
- Include your contact details
- Mention if item has urgency (work laptop, keys, etc.)
Where to Claim Your Lost Property
If your item is found, Southeastern will contact you. Items must be collected from the Lost Property Office at Cannon Street during operating hours (Monday-Friday 8:00 AM to 6:00 PM).
Collection fee applies when reclaiming property. Bring valid photo ID when collecting.
Important : Cards and checkbooks are only kept for 24 hours before being securely destroyed. Report these items immediately if lost.
Can You Recover Your Item After Leaving the Area ?
Recovery options are limited if you’ve left Southeast England. Collection requires visiting Cannon Street in person during weekday office hours. Consider whether the item’s value justifies a return trip or arranging for someone to collect on your behalf.
Stations Served by Southeastern
Southeastern operates services across Southeast England including major stations at :
- London terminals (Charing Cross, Cannon Street, London Bridge, Victoria, St Pancras)
- Canterbury East and Canterbury West
- Dover Priory
- Ashford International
- Ramsgate and Margate
- Hastings
- Tunbridge Wells
- Dartford
- Orpington
Items lost at any Southeastern station should be reported to the Cannon Street Lost Property Office.
Southeastern’s Lost Property service at Cannon Street, operating weekdays from 8:00 AM to 6:00 PM, provides support for recovering items lost on trains and at stations across Southeast England. Quick reporting improves recovery chances, especially for cards and checkbooks which are only held for 24 hours.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : South Eastern Trains Lost Property 
Address : Next to Platform 1Cannon Street
London EC4N 6AP
Phone number : 0345 322 7021 
Opening hours : Monday to Friday, 8am to 6pm 
Website : https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/lost-property
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)