Lost and Found Rome Subway

Have you lost something on the Rome Metro ? Find out how to report a lost item on the ATAC subway network in Rome.

About the Rome Metro ATAC

The Rome Metro, operated by ATAC (Azienda per la Mobilita), is the underground rapid transit system serving the Italian capital. The network consists of three lines: Line A, Line B and Line C. Line A runs from Battistini in the west to Anagnina in the southeast, passing through central stops including Termini, Spagna and Ottaviano near the Vatican. Line B connects Laurentina in the south to Jonio and Rebibbia in the north. Line C is the newest line, gradually expanding through the city’s southeast districts.

ATAC manages all public transport in Rome including buses, trams, and the metro network. The central lost property office for all ATAC services, including the metro, is located at Circonvallazione Ostiense 191 in the Ostiense district of Rome. This is the main point of contact for passengers who have left items on any ATAC-operated service.

What Should You Do If You’ve Lost Something on the Rome Metro ?

If you realise you have left an item on the Rome Metro, report it as soon as possible by contacting the ATAC lost property office. Items retrieved by staff are transferred to the central office at Circonvallazione Ostiense. The sooner you report, the better your chances of recovering your item before it is mixed in with a large backlog.

ATAC retains lost property for a limited period before unclaimed items are processed for disposal or donation. Visitors to Rome should act promptly, particularly if they are leaving the city soon after the loss.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

How to Report a Lost Item on the Rome Metro

Visit or contact the ATAC lost property office at Circonvallazione Ostiense 191 during opening hours. Provide the metro line, station where you boarded or alighted, the direction of travel, and the date and time of your journey. Include a detailed description of the item and your contact details.

Key Things to Know About Rome Metro Lost Property

• The ATAC lost property office covers metro, bus, and tram services
• Opening hours are limited: Monday, Tuesday, Wednesday and Friday 8:30 AM to 1:00 PM, Thursday 8:30 AM to 5:00 PM
• The office is closed at weekends
• Items must be collected in person; postal return is generally not available
• Bring a form of ID when collecting your item

Tips to Efficiently Report a Lost Item

• Note the metro line and direction of travel at the time of loss
• Record the approximate station and time
• Describe the item clearly: type, colour, brand, and any distinctive features
• Visit during Thursday opening hours if you need the longest available window
• Bring identification when collecting your item in person

Contact the ATAC Lost Property Office

ATAC Ufficio Oggetti Smarriti Rome

Address : Circonvallazione Ostiense 191
00154 Rome, Italy

Opening hours : Monday, Tuesday, Wednesday, Friday: 8:30 AM to 1:00 PM | Thursday: 8:30 AM to 5:00 PM

The office is closed on Saturdays and Sundays.

Can You Recover Your Item After Leaving Rome ?

It is possible to follow up by phone or email after you have left Rome, but collection must generally be done in person. If you have a trusted contact in Rome, they may be able to collect the item on your behalf with written authorisation and their own identification. For high-value items, consider authorising a representative before you depart.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Lost and found service
Address : Circumvallazione Ostiense 191
Phone number : +39 667693214 / +39 667693217
Opening hours : Monday, tuesday, wednesday & friday 8:30 am to 1:00 pm
Thursday 8:30 am to 5:00 pm

Website : https://www.metropolitanadiroma.it/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Browsing : Lost and Found > Italy > Rome Subway