Did you lose something on a Sunwing flight ? This page provides the contact details for Sunwing’s central baggage team and guides you through the steps to report a lost item and recover your belongings.
About Sunwing
Sunwing (WG) is a Canadian leisure airline founded in 2005 and part of the Sunwing Travel Group, one of Canada’s largest holiday companies. The airline specialises in sun-destination flights from Canadian cities including Toronto, Montreal, Calgary, Ottawa, and Winnipeg to resort destinations in Mexico, the Caribbean, Cuba, and Central America. Sunwing operates a fleet of Boeing 737 aircraft and is closely integrated with the Sunwing Vacations package holiday division.
Sunwing’s focus on all-inclusive resort travel means its passengers frequently carry cameras, beach accessories, snorkelling gear, and personal electronics. On return flights from resort destinations, tiredness and the relaxed holiday atmosphere can lead to items being left in seat pockets, under seats, or in overhead lockers. The airline operates a central baggage team to assist with lost property claims.
What to Do If You’ve Lost Something with Sunwing
Contact Sunwing’s central baggage team as soon as possible after your flight. Provide your booking reference, flight number, travel date, and seat number along with a description of the item. Sunwing’s baggage team handles reports for all its routes and can coordinate with handling staff at Canadian departure airports and resort destinations.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the Sunwing aircraft should be reported to the airline. Items lost at Sunwing’s resort destination airports in Mexico, Cuba, or the Caribbean should be reported to those airports’ own facilities, or via Sunwing’s destination representatives if you are still at the resort. For losses at Canadian departure airports, contact those airports’ lost property offices directly.
Tips to Efficiently Report a Lost Item
- Report as soon as you arrive back home or at the airport after noticing the loss
- Have your Sunwing booking reference and seat number ready when contacting the team
- For items lost on the outbound or return legs of a Sunwing Vacations package, Sunwing’s destination reps at the resort can also assist
- Describe the item clearly including brand, colour, and any distinguishing features
- For camera equipment, note the make, model, and any memory cards that may contain irreplaceable photos
Contact Sunwing Central Baggage Services
Sunwing Central Baggage Services
Address : Montreal-Trudeau Airport
Montreal Canada
Opening hours : 24/7
Can You Recover Your Item After Your Holiday ?
Sunwing’s baggage line is available around the clock. Even if you have already returned home from your holiday destination, filing a report as soon as possible is the most effective approach. The team will initiate a search with the handling staff at the relevant airport and follow up with you directly.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Sunwing Central Baggage Handling 
Address : Montreal-Trudeau AirportMontrealCanada 
Phone number : 1-844-853-3751 
Opening hours : 24/7 
Website : https://www.sunwing.ca/en/sunwing-airlines/lost-delayed-or-damaged-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)