Have you lost something at Florence Santa Maria Novella ? Find out how to report a lost item at Florence’s main railway station.
About Florence Santa Maria Novella Station
Stazione di Firenze Santa Maria Novella, commonly known as SMN, is the main railway station of Florence and one of the most important stations in central Italy. Located in the historic centre of the city adjacent to the Basilica di Santa Maria Novella, it serves as the primary stop for high-speed Frecciarossa and Italo trains on the Rome to Milan corridor, as well as regional services connecting Florence to Pisa, Siena, Arezzo, and other Tuscan cities. The station is also a major hub for city buses and has direct connections to Florence’s tramway network.
The lost property service at Santa Maria Novella handles items found within the station building and coordinates with Trenitalia for items lost on trains.
What Should You Do If You’ve Lost Something at Florence SMN ?
If you have lost an item at Florence Santa Maria Novella, contact the lost property service as soon as possible. The service operates on weekdays with long hours from early morning until late evening. For items lost on a specific train, contact Trenitalia or Italo directly as on-board property is managed by the rail operator.
Florence SMN is a very busy station, particularly during the tourist season. Reporting early on the same day significantly improves your chances of recovery.
How to Report a Lost Item at Florence SMN
Contact or visit the lost property service at Piazza di Santa Maria Novella, 50123 Firenze FI. The service is open Monday to Friday from 7:00 AM to 10:30 PM. Provide your train details, the area of the station where the loss occurred, the date and time, and a description of the item.
Key Things to Know About Florence SMN Lost Property
- The lost property service is open Monday to Friday from 7:00 AM to 10:30 PM
- The service is closed at weekends
- Items lost on trains should be reported to Trenitalia or Italo directly
- Florence SMN is extremely busy during tourist season; act quickly
- Bring identification when collecting your item
Tips to Efficiently Report a Lost Item
- Report on the same weekday of the loss within operating hours
- Note the platform, waiting area, or part of the station where the loss occurred
- For train losses, provide the train number, departure time, and carriage
- Describe the item clearly: brand, colour, type, and contents
- Leave a phone number and email address for follow-up over the weekend if needed
Contact Florence Santa Maria Novella Lost Property
Lost and Found Service – Stazione di Firenze Santa Maria Novella
Address : Piazza di Santa Maria Novella
50123 Firenze FI
Opening hours : Monday to Friday: 7:00 AM to 10:30 PM
The service is closed on Saturdays and Sundays.
Can You Recover Your Item After Leaving Florence ?
Remote follow-up by phone or email is possible during weekday operating hours. If you have left Florence over a weekend, call on Monday morning. If a match is confirmed, discuss collection options or arrange for a representative in Florence to collect on your behalf with written authorisation.
Recent Items Lost at Florence Santa Maria Novella Station
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Dark blue suitcase on train from Perugia to Florence Santa Maria Novella station (Italy)
This report of lost property was transmitted in French Description of lost item(s) : Une valise bleue foncée, avec un cadenas intégré et des poignées noires. Elle contient un ordinateur et du…
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Emporio Armani bag in Florence Santa Maria Novella Station (Italy)
Description of lost item(s) : Black small emporio armani bag wi the a long strap. It looks like a pouch. It has eye drops for glaucoma and eyeglasses in it. Please help…
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Electronic car key in Florence tram, bus or Airport (Italy)
Description of lost item(s) : I lost my car key – it is a black electronic car key (i.e. transponder key with a chip). The key also has a keyring attached to…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Lost and found service-Stazione di Firenze Santa Maria Novella 
Address : Piazza di Santa Maria Novella50123 Firenze FI
Phone number : 89 20 21 
Opening hours : Monday-friday 7:00 am to 10:30 pm 
Website : https://www.trenitalia.com/it/informazioni/assistenza-e-contatti/servizio_ricercaoggettismarriti.html
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)