Lost and Found Vienna Airport (VIE)

Have you lost something at Vienna Airport ? Find out how to report a lost item at Austria’s primary aviation gateway.

About Vienna Airport (VIE)

Vienna International Airport is Austria’s largest and busiest airport, serving as the primary gateway to Vienna and Central Europe. Located in Schwechat, approximately 18 kilometers southeast of Vienna’s city center, the airport serves as an important hub connecting Western and Eastern Europe.

Handling over 30 million passengers annually, Vienna Airport serves tourists visiting Austria’s imperial capital, business travelers, and passengers connecting to destinations across Europe and beyond. With such significant traffic, personal items frequently get left behind. The airport maintains a Lost and Found service to help travelers recover their belongings.

What Should You Do If You’ve Lost Something at Vienna Airport ?

Losing an item at Vienna Airport can disrupt your visit to Austria’s beautiful capital or your journey home. The airport operates a Lost and Found service with daily hours to assist travelers in recovering their personal items. Whether your item was misplaced at security, in a terminal area, or at one of the airport’s traditional Austrian cafés, here’s what you need to know.

Have you lost something in Vienna Airport ? From departure gates to arrival halls, personal belongings are left behind regularly.

How to report a lost item at Vienna Airport ?

If you’ve misplaced your item somewhere in the airport, the information below will guide you through reporting your loss. The Lost and Found service operates daily with consistent hours.

When reporting a lost item, provide detailed information:

• A complete description of the item (color, brand, model, unique identifiers)
• The specific location where it may have been lost
• The approximate time it was lost
• Your airline, flight number, and gate information
• Your contact details including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, baggage claim), contact the Vienna Airport Lost and Found service.

Vienna Airport Lost and Found

• Address: Flughafen Wien AG, 1300 Schwechat, Vienna, Austria
• Phone: +43-1-7007-29360
• Opening hours: Monday to Sunday, 8:00 am to 6:00 pm

The Lost and Found service operates daily with consistent hours throughout the week.

Item(s) lost on the plane

If you left something onboard your aircraft, you must contact your airline directly. The airport Lost and Found manages items found in the terminal, not onboard aircraft. Each airline has its own procedures for handling items left on planes.

Vienna Airport Layout and Loss Points

Vienna Airport operates primarily from one main terminal with different check-in and gate areas:

Main Terminal Structure:

• Check-in areas 1, 2, and 3
• Departures on upper level, arrivals on lower level
• Security checkpoints leading to central departures area
• Gates accessible from central departures hall
• Office Center (OC) connected via walkway

Austrian Airlines Hub:

• Major presence as national carrier
• Senator and Business lounges
• Extensive European connection network
• Premium passengers often lose items in lounges

ÖBB Railway Connection:

• Direct train link to Vienna city center
• CAT (City Airport Train) – dedicated express service
• Regular ÖBB trains to Austrian cities
• Transfer point where items are frequently lost
• Railway station has separate lost property (ÖBB operates it)

Shopping and Dining:

• Extensive duty-free shopping
• Austrian specialty stores (Mozart chocolates, Swarovski crystal, local wines)
• Traditional Austrian cafés
• Multiple restaurants and bars

Common Places Where Items Are Lost at VIE

Security Checkpoints:

• Electronic devices and chargers
• Belts, watches, and jewelry removed for screening
• Jackets and coats (Vienna weather requires layers)
• Liquids bags after inspection

Austrian Airlines Lounges:

• Senator and Business class facilities
• Comfortable seating where business travelers relax
• Shower facilities and private rest areas
• Workstations with laptops and charging points
• Reading materials and newspapers

Shopping Areas:

• Duty-free shops selling Austrian specialties
• Mozart Kugeln chocolates (iconic Austrian souvenir)
• Swarovski crystal jewelry and figurines
• Austrian wine bottles (properly packaged for travel)
• Multiple shopping bags create confusion

Austrian Cafés and Restaurants:

• Traditional Viennese café culture in airport
• Phones and tablets left on tables
• Shopping bags forgotten after coffee and Sachertorte
• Newspapers left behind (Viennese café tradition)

Railway Station Transfer Area:

• Connection between CAT/ÖBB trains and airport terminal
• Travelers rushing between train and flight
• Items left on platform benches
• Forgotten during ticket purchases or validations

Gate Seating Areas:

• Comfortable seating for European flights
• Charging stations throughout
• Books, magazines, and e-readers
• Jackets on seat backs
• Items under seats

Major Airlines at Vienna airport :

• Austrian Airlines : Primary carrier, customer service in terminal
• Other European Carriers : Check arrivals area for airline desks
• Budget Carriers : May have limited airport presence, use online forms

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Vienna Airport Lost and found
Address : Flughafen Wien AG
1300 Schwechat
Vienna, Austria
Phone number : +43-1-7007-29360
Opening hours : Monday to Sunday, 08:00-18:00
Website : https://www.viennaairport.com/en/found

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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