Lost and Found London Bus

Have you lost something on a London bus ? Find out how to report a lost item with Transport for London’s bus lost property service.

Lost items on bus

About London Buses and TfL

Transport for London (TfL) operates one of the largest urban bus networks in the world, with over 700 routes serving all parts of Greater London. The London bus network carries around 6 million passengers a day, making it the backbone of the city’s public transport system. Routes run 24 hours a day across central London, supplemented by night bus services across the wider network. The iconic red double-decker buses are a symbol of the city as much as a practical service.

With such enormous passenger volumes particularly on busy routes through central London, the City, and major interchanges such as Victoria, Liverpool Street, and Waterloo, items are left on buses every day. Phones, bags, keys, cards, and travel passes are among the most commonly lost items. TfL centralises lost property from all buses through a single office, making it straightforward to report losses regardless of which route you were travelling on.

Report a lost item in a London Bus (TfL) on our platform

What Should You Do If You’ve Lost Something on a London Bus ?

If you notice the loss immediately after leaving the bus, try to stay at the stop and flag the bus driver’s attention if the bus is still present. If the bus has already departed, don’t chase it contact TfL’s lost property office instead.

Items found on London buses are collected and sent to the TfL Lost Property Office in South Kensington. The process can take a few days before items are logged into the system, so wait 48 to 72 hours before visiting in person.

How to Report a Lost Item on a London Bus

Contact TfL’s Lost Property Office during opening hours. Provide the bus route number, the date and time of your journey, the bus stop where you boarded and alighted, and a clear description of the item. Include your contact details so TfL can reach you when the item is found. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

How Long Does TfL Keep Lost Property ?

TfL keeps lost property for a limited period. Items are typically retained for three months before being disposed of or donated. High-value items such as passports, bank cards, and medical equipment are handled separately and may be forwarded to the relevant authorities.

The TfL Lost Property Office also handles items lost on the London Underground, London Overground, Elizabeth line, DLR, and TfL Rail services so if you are unsure exactly where you lost an item during a journey involving multiple modes of transport, a single report to the office covers all TfL services.

Tips to Efficiently Report a Lost Item

  • Note the bus route number and the direction of travel
  • Record the approximate time and the stop where you alighted
  • Describe the item in detail brand, colour, size, and any identifying features
  • Provide your contact details including both a phone number and email
  • Wait 48 to 72 hours after the loss before visiting in person items take time to reach the office

Contact the TfL Lost Property Office

Lost Property Office London Bus (TfL)

Address : Subway station South Kensington
63-81 Pelham St
London SW7 2NJ

Opening hours : Monday to Friday, 8:30 AM to 4:00 PM

The office is closed on weekends and bank holidays. Items lost at the weekend can be reported online at any time and will be processed when the office reopens.

Can You Recover Your Item After Leaving London ?

Yes. TfL’s lost property office accepts enquiries from passengers who have already left London. If the item is found, collection in person is possible during opening hours. For visitors from outside the UK, discuss forwarding options with the TfL team. Given the large volume of items handled, following up by phone after submitting a report is recommended for high-value items.

Recent Lost Items Reported in London buses

Information Last Updated On :

Lost found bus London
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Lost Property Office - London bus
adress lost and found Address : Subway station South Kensington
63-81 Pelham St, London SW7 2NJ

phone number lost and found Phone number : +44 343 222 1234
opening hours lost property Opening hours : Monday-friday 8:30 am to 4:00 pm
website adress lost and found Website : https://tfl.gov.uk/help-and-contact/lost-property

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Other related lost property services