Have you lost a personal item while travelling with Aeroflot? Every day, items are left behind by passengers travelling with Aeroflot. Here’s what happens to lost items and how you can report your lost property.
Do airlines actually look for lost items ?
Yes. Aeroflot works with ground services to attempt to locate and reunite lost items with their owners.
What happens to lost property on an Aeroflot flight ?
Items left behind are collected by crew members and managed either directly by Aeroflot or by the arrival airport’s Lost and Found services.
Can you recover lost items from an Aeroflot flight ?
Yes, especially if the loss is reported quickly with detailed flight information.
How long does Aeroflot keep found property ?
Items are typically kept for up to 90 days, depending on airport policies.
Airports served by Aeroflot Lost and Found services:
- Moscow Sheremetyevo International Airport (SVO) — Main hub
- Saint Petersburg Pulkovo Airport (LED)
- Krasnoyarsk Yemelyanovo Airport (KJA)
- Sochi International Airport (AER)
- Vladivostok International Airport (VVO)
How to report a lost item onboard an Aeroflot flight ?
If you’ve lost an item during your trip with Aeroflot, our team is here to assist you.
Lost items while travelling with Aeroflot are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
The Aeroflot Lost Property service is located at:
Sheremetyevo International Airport, Terminal D
Moscow, Russia
The Lost and Found department is available 24/7.
You can reach them by phone at: +7 495 544 33 70
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Aeroflot Lost and Found 
Address : Sheremetyevo International Airport
Moscow
Russia 
Phone number : +7 495 223 5555 
Opening hours : 24/7 
Website : https://www.aeroflot.ru/ru-en/about/contact/queries
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)