Lost and Found Azores Airlines

Have you lost something on an Azores Airlines flight ? This page provides the contact details for Azores Airlines’ lost and found service and guides you through the steps to report a lost item and recover your belongings.

About Azores Airlines

Azores Airlines (S4), also known as SATA International, is the international airline of the Azores archipelago, a Portuguese autonomous region in the mid-Atlantic.

Headquartered at Joao Paulo II Airport in Ponta Delgada on the island of Sao Miguel, the airline operates flights connecting the Azores to mainland Portugal, the United Kingdom, Germany, the Netherlands, Canada, and the United States. Azores Airlines is part of the SATA Group, which also operates inter-island flights within the Azores. The airline flies a fleet of Airbus A320 and A321neo aircraft.

The Azores have grown significantly as a nature tourism destination, attracting travellers interested in volcanic landscapes, whale watching, and outdoor activities. Azores Airlines serves a mix of returning Azorean residents, tourists from Europe and North America, and diaspora passengers.

Transatlantic flights to Boston, Toronto, and Oakland create a high volume of cabin belongings, with items including cameras, travel pillows, and personal electronics occasionally left in the cabin.

What to Do If You’ve Lost Something with Azores Airlines

Contact Azores Airlines Lost and Found as soon as you notice the item is missing. Provide your flight number, date, seat number, and a description of the item. The team is available around the clock via the support line and can coordinate with staff at Ponta Delgada and other airports in the network.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

Items Lost in Flight or at the Airport

Items left on the Azores Airlines aircraft should be reported to the airline. Items lost in the terminal at Joao Paulo II Airport or at another departure airport should be reported to that airport’s own lost property service. For losses at Lisbon, London, or Boston, contact those airports in addition to Azores Airlines.

Tips to Efficiently Report a Lost Item

• Contact the support line as soon as possible, as the 24-hour line is accessible from any time zone
• Have your flight number, seat number, and booking reference ready before calling
• For transatlantic flights, note whether the item was in the seat pocket, overhead bin, or lavatory
• Camera equipment and nature photography gear should be reported with full make and model details
• For losses at Ponta Delgada, visiting the airport in person can be the most efficient approach

Contact Azores Airlines Lost and Found

Azores Airlines Lost and Found Office

Address : Joao Paulo II Airport
Ponta Delgada
Portugal

Opening hours : 24/7 (Support Line)

Can You Recover Your Item After Your Flight ?

Azores Airlines’ support line is available around the clock. Whether you are still in the Azores or have returned to mainland Portugal, North America, or the UK, you can report your loss at any time. Filing early is the most effective approach given the airline’s relatively modest fleet size and strong customer service focus.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Azores Lost and Found
Address : Joao Paulo II Airport
Ponta Delgada
Portugal
Phone number : 351 296 205 413
Opening hours : 24/7 (Support Line)
Website : https://www.azoresairlines.pt/en/information/contact-us

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Browsing : Lost and Found > Airlines > Azores Airlines