Have you lost a personal item while travelling with Air China ? Every day, items are left behind by passengers travelling with Air China. Here’s what happens to lost items and how you can report your lost property.
What happens to lost property on an Air China flight ?
Crew members collect forgotten items and transfer them to the Lost and Found service at the arrival airport.
Can you recover lost items from an Air China flight ?
Yes. Providing complete details significantly helps the recovery process.
Do airlines actually look for lost items ?
Yes. Air China works closely with airport Lost and Found services.
How to report a lost item onboard an Air China flight ?
If you’ve lost an item during your trip with Air China, our team is here to assist you.
Lost items while travelling with Air China are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
The Air China Lost and Found center is at:
Beijing Capital International Airport, Terminal 3
Beijing, China
Open all day, every day
You can reach them at: +86 10 6459 5470
How long does Air China keep found property ?
Usually 30 to 90 days.
Airports served by Air China Lost and Found services:
- Beijing Capital International Airport (PEK) — Main hub
- Shanghai Pudong International Airport (PVG)
- Chengdu Shuangliu International Airport (CTU)
- Guangzhou Baiyun International Airport (CAN)
- Hong Kong International Airport (HKG)
Checklist to report your lost item efficiently:
- Airline, flight number and route
- Seat number if possible
- Item description (brand, model, color)
- Unique features or identifiers
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Air China Lost and Found 
Address : Beijing Capital International Airport
Beijing
China 
Phone number : +86 10 6454 4219 
Opening hours : 24/7 
Website : https://www.china-airlines.com/au/en/fly/prepare-for-the-fly/baggage/lost-damages-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)