Have you lost something on an Air India Express flight ? Find out how to report a lost item with India’s international budget carrier.
About Air India Express
Air India Express is a low-cost subsidiary of Air India, founded in 2005 and headquartered in Kochi, Kerala. The airline specializes in short and medium-haul international routes connecting India to destinations in the Middle East, Southeast Asia, and neighboring countries, with major operational bases in Kochi, Kozhikat, Tiruchirappalli, and other South Indian cities. Operating a fleet of Boeing 737 aircraft, Air India Express serves millions of passengers annually, particularly Indian expatriates working in Gulf countries.
How to report a lost item onboard a Air India Express flight ?
If you’ve lost your item(s) during your journey with Air India Express, our team is here to assist you.
Lost items while travelling with Air India Express are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Air India Express Airlines about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on an Air India Express flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Air India Express Baggage Services at various airports across the airline’s network. The airline’s focus on Gulf routes means items may be found at airports in India, UAE, Saudi Arabia, Oman, Kuwait, Bahrain, and other countries across the network.
Do airlines actually look for lost items ?
Yes. Air India Express maintains Baggage Services that handle lost property found onboard aircraft. The airline coordinates with airport staff at destinations across its international network to catalog and store found items. However, with operations spanning multiple countries with different regulations and procedures, recovery processes can vary significantly by location.
Are airlines responsible for lost items ?
Air India Express is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Air India Express Baggage Services immediately. For items lost at the airport outside the aircraft, contact that specific airport’s Lost and Found service. International flights mean items could be in different countries.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your PNR (booking reference) and any unique identifying features. Because Air India Express operates international routes, specify clearly which country and airport your flight arrived at.
Air India Express Baggage Services
Address : Air India Express Building, Gandhi Square, D.H. Road, Kochi 682016, India
The Baggage Services operate 24/7, allowing you to report lost items at any time.
For items lost on flights, contact Air India Express as soon as possible. Items are typically held at the destination airport where your flight landed. International destinations may have different Lost and Found procedures and retention periods.
How long does Air India Express keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item, airport policy, and country regulations. Retention periods vary significantly across Air India Express’s international network as different countries have different requirements. Items found in Gulf countries may follow different procedures than those in India or Southeast Asia.
Most Commonly Lost Items on Air India Express Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and chargers
- Passports and travel documents
- Wallets and money
- Prescription medications
- Headphones and earbuds
- Reading materials and magazines
- Jackets and sweaters
- Shopping bags and duty-free purchases
- Power banks and electronic devices
- Personal care items
- Work permits and residency documents
- Gold jewelry and valuables
Tips to Prevent Losing Items on Your Air India Express Flight
To minimize the risk of leaving items behind :
General Prevention :
- Do a thorough final seat check before disembarking
- Keep passports and travel documents in one secure location
- Set a phone reminder to check your area before landing
- Don’t place important documents in seat pockets
- Check overhead bins carefully before leaving
Statistics show that international passengers lose items at higher rates due to fatigue, excitement, and managing multiple travel documents. Extra vigilance on international flights is essential.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Air India Express flight :
Immediate Actions :
- Contact Air India Express Baggage Services immediately (24/7 availability)
- If still at the airport, visit Air India Express’s desk before leaving
- Provide PNR, flight number, date, and seat number
- Specify which country and airport you arrived at
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Call back daily for the first week
- Items are held at the destination airport in that country
- International recovery can be complex – be patient
- Keep boarding pass and booking confirmation
- Consider time zone differences when calling
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at the destination airport where found, which may be in India, the Middle East, or Southeast Asia. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
International courier delivery between countries can be very expensive and involve customs procedures. Consider if you have family, friends, or colleagues in that country who could collect and bring the item on their next trip. For Gulf expatriates, this is often the most practical solution.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Air India Express baggage desk at arrival airport
- Items Lost in Terminal – Contact the airport’s Lost and Found (procedures vary by country)
- Items Left on Aircraft – Contact Air India Express Baggage Services 24/7
- International Documents – Report immediately; passports to embassy, work permits to sponsors
Air India Express’s focus on Gulf routes means many passengers are expatriate workers. The airline understands the importance of recovering travel documents and work permits for this demographic.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Air India Express Baggage Services 
Address : Air India Express Building
Gandhi Square
D.H. Road
Kochi 682016
India 
Phone number : +91 44 4001 3001 
Opening hours : 24/7 
Website : https://www.airindiaexpress.in/en/contact
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)