Lost and Found Air India

Have you lost an item while flying with Air India ? This page provides the contact details for Air India’s baggage services and guides you through the steps to report your loss and work toward recovering your belongings.

About Air India

Air India (AI) is India’s national flag carrier and one of the oldest airlines in Asia, founded in 1932. Following its re-privatisation under the Tata Group in 2022, the airline has undergone significant modernisation and expansion. Air India operates a large network of domestic routes across India and international services to destinations in North America, Europe, the Middle East, Africa, Southeast Asia, and Oceania. Its main hubs are Indira Gandhi International Airport in New Delhi and Chhatrapati Shivaji Maharaj International Airport in Mumbai.

As one of India’s largest carriers with a broad fleet of narrow and widebody aircraft, Air India handles millions of passengers each year. Items lost on board Air India flights can include personal electronics, travel documents, clothing, jewellery, and medical supplies. The airline’s baggage services team is available around the clock to assist passengers who have misplaced belongings.

What to Do If You’ve Lost Something with Air India

Report your loss to Air India Baggage Services as soon as possible after your flight. Have your booking reference, flight number, travel date, and seat number available when you contact the team. For items left on board, Air India coordinates with its ground handling teams at each airport to search the aircraft after cleaning.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

Items Lost on Board vs. at the Airport

Items forgotten on the aircraft should be reported to Air India’s baggage services. Items lost in the terminal at an Indian airport, such as at security, in check-in areas, or in baggage claim, are handled by the relevant airport authority rather than the airline. At Indira Gandhi International Airport in Delhi, for example, the airport’s own lost and found office can be contacted separately.

Tips to Efficiently Report a Lost Item

• Have your flight number, date, seat number, and PNR reference ready before you call
• Describe the item clearly, including brand, colour, approximate value, and any unique features
• For lost travel documents such as passports, also notify the nearest police station and your country’s consulate
• Check the seat pocket, overhead bin area, and lavatory on your list of possible locations when filing the report

Contact Air India Baggage Services

Air India Baggage Services

Address : Indira Gandhi International Airport
New Delhi, India

Opening hours : 24/7

Can You Recover Your Item After Your Flight ?

Air India Baggage Services operates a 24-hour helpline, making it accessible regardless of your time zone. Filing a report quickly is the most important step, as items found on board are typically held for a limited period before being processed according to airline policy.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Air India Baggage Services
Address : Indira Gandhi International Airport
New Delhi
India
Phone number : 1800 452 308
Opening hours : 24/7
Website : https://www.airindia.com/in/en/travel-information/baggage-guidelines/lost-damaged-baggage.html

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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