Have you lost something on an Air Serbia flight ? This page provides the contact details for Air Serbia’s lost baggage service and guides you through the steps to report a lost item and recover your belongings.
About Air Serbia
Air Serbia (JU) is the national carrier of the Republic of Serbia, established in its current form in 2013 following a partnership agreement with Etihad Airways. The airline operates from its hub at Belgrade Nikola Tesla Airport, connecting Serbia to destinations across Europe, the Middle East, North Africa, North America, and East Asia. Air Serbia is one of the faster-growing carriers in the Western Balkans, serving both leisure and business travellers. The airline operates a mixed fleet including Airbus A319, A320, and ATR aircraft.
Belgrade serves as an important regional aviation hub, and Air Serbia’s network offers connections between Western Europe and the Western Balkans as well as direct routes to the United States and other long-haul destinations. With a diverse passenger base that includes business travellers, diaspora, and tourists visiting Serbia’s growing tourism scene, items such as laptops, personal accessories, and travel documents are occasionally left on board.
What to Do If You’ve Lost Something with Air Serbia
Contact Air Serbia’s lost baggage service as soon as possible after your flight. Provide your booking reference, flight number, travel date, and seat number along with a detailed description of the missing item. Air Serbia’s team is available during specified hours and can coordinate with handling staff at Belgrade and partner airports.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the Air Serbia aircraft should be reported directly to the airline. Items lost at Belgrade Nikola Tesla Airport in the terminal should be reported to the airport’s own lost property service. If you are connecting through Belgrade, it is worth checking with both Air Serbia and the airport team if you are unsure where the item was misplaced.
Tips to Efficiently Report a Lost Item
- Contact Air Serbia’s baggage team promptly, as they are only available during specific hours each day
- Note that the team is available in two windows: morning (8am to 12pm) and evening (6pm to 8pm)
- Have your booking reference, seat number, and flight date ready before calling
- Describe the item in detail including brand, colour, model, and any distinguishing features
- For items lost at Belgrade airport rather than on the aircraft, contact the airport’s information service
Contact Air Serbia Lost Baggage Service
Air Serbia Lost Baggage
Address : Belgrade Nikola Tesla Airport
Belgrade, Serbia
Opening hours : 8:00 AM to 12:00 PM and 6:00 PM to 8:00 PM
Can You Recover Your Item After Your Flight ?
Air Serbia’s baggage team operates during two daily windows. If you are calling from outside Serbia, plan your call during their morning or evening availability. Items found on Air Serbia aircraft are held at the relevant station for a defined period before being processed, so early contact significantly improves recovery prospects.
Recent Items Lost in Air Serbia flights
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Electronic book in Air Serbia flight from Belgrade airport (Serbia) to Budapest airport (Hungary)
Description of lost item(s) : It’s an electronic book, specifically Pocket Book model 629 Verse in a case of bright pink colour, the case has some scrapes, it is not completely new.…
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Lenovo Yoga Book tablet in a black case on the plane at Valencia airport (Spain)
Description of lost item(s) : I lost my Lenovo Yoga Book tablet in a black case, supposedly left in the cabin on February 15, 2024, Air Serbia flight 590 seat 2A, arriving…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Air Serbia Lost Baggage Handling 
Address : Belgrade Nikola Tesla AirportBelgradeSerbia 
Phone number : +381 11 209 7416 
Opening hours : 8am-12pm and 6pm-8pm 
Website : https://www.airserbia.com/en/info-and-help/baggage/lost-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)