Lost and Found Hamburg Airport (HAM)

Have you lost something at Hamburg Airport ? Find out how to report a lost item at northern Germany’s main international airport.

About Hamburg Airport

Hamburg Airport (HAM), officially Helmut Schmidt Airport, is the main commercial airport serving Hamburg, Germany’s second-largest city and the country’s principal port. Located approximately 8 kilometers north of the Hamburg city centre in the Fuhlsbuttel district, the airport handles around 17 million passengers annually. It is well served by Lufthansa and its regional partners, Eurowings, Ryanair, easyJet, and a range of international carriers operating routes to European, intercontinental, and holiday destinations.

Hamburg is a major business and cultural city, home to one of Europe’s busiest container ports, a thriving media and advertising industry, and a rich maritime heritage. The airport serves a mix of business travellers, leisure passengers, and tourists visiting Hamburg’s famous Speicherstadt warehouse district, Reeperbahn entertainment quarter, and Elbphilharmonie concert hall. The airport has two passenger terminals connected by a transit area, with the Arrival Airport Plaza serving as the central hub for arriving passengers and the lost property service.

What Should You Do If You’ve Lost Something at Hamburg Airport ?

If you notice the loss while still in the terminal, speak to airport staff immediately. Hamburg Airport’s lost property service operates from early morning until late evening every day of the week.

The office is located in the Arrival Airport Plaza at Level 0, making it accessible to both departing and arriving passengers.

How to Report a Lost Item at Hamburg Airport

Visit or contact the Hamburg Airport lost property service at the Arrival Airport Plaza during opening hours. Provide the date and time, the specific terminal and gate area, your flight details, and a full description of the item. You can also submit a lost item report via our platform for additional assistance from our team.

Items Lost on an Aircraft

For items left on board a Lufthansa, Eurowings, Ryanair, easyJet, or other flight, contact the airline directly. Airlines handle on-board found property through their own baggage services, separately from the airport’s lost property office.

Common areas at Hamburg Airport where passengers lose items include the security lanes in both terminals, departure gate seating, the retail concourse, food and beverage outlets, the connecting transit area between terminals, and the baggage claim carousels.

Tips to Efficiently Report a Lost Item

• Note which terminal you were in and the specific gate or area
• Include your airline, flight number, and departure time
• Describe the item clearly, including brand, colour, and any identifying features
• Provide contact details reachable from your home country after you leave Germany
• The office is open every day from early morning to late evening

Contact the Hamburg Airport Lost Property Office

Hamburg Airport Lost and Found Service

Address : Arrival Airport Plaza
Level 0
Flughafenstr. 1-3
22335 Hamburg
Germany

Opening hours : Monday to Sunday, 6:30 AM to 11:00 PM

Can You Recover Your Item After Leaving Hamburg ?

Yes. The extended daily hours mean you can follow up on the same day, even for late-evening flights. If you have already left Germany, call the office during opening hours. For items left on aircraft, contact the airline. The team can advise on collection or forwarding for international visitors.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Hamburg Airport Lost and Found Service
Address : Arrival Airport Plaza
Airport Plaza
Level 0
Flughafenstr. 1-3
22335 Hamburg

Phone number : +49 40 50 75-0
Opening hours : Monday-sunday 6:30 am-11:00 pm
Website : https://www.hamburg-airport.de/de/fundsachen.php#

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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