Lost and Found Paris Charles-de-Gaulle Airport (CDG)

Have you lost something at Paris Charles de Gaulle Airport ? Find out how to report a lost item at Europe’s second-busiest airport and France’s main international gateway.

About Paris Charles de Gaulle Airport

Paris Charles de Gaulle Airport (CDG), also known as Roissy Airport, is France’s largest airport and Europe’s second-busiest, serving over 70 million passengers annually. Located approximately 25 kilometers northeast of Paris in Roissy-en-France, the airport operates as a major European hub with connections to destinations across six continents.

CDG features three terminals (Terminal 1, Terminal 2 with multiple sub-terminals, and Terminal 3) and serves as the primary hub for Air France, operating alongside major international carriers including Delta, British Airways, easyJet, Lufthansa, and Emirates. The airport’s strategic location makes it a key connecting point for travelers between North America, Europe, Africa, the Middle East, and Asia.

With its complex multi-terminal layout and enormous passenger volume, personal items are frequently lost throughout the terminals, the extensive SNCF train station, and the airport’s many retail and dining facilities.

What Should You Do If You’ve Lost Something at Charles de Gaulle Airport ?

Losing an item at one of Europe’s largest and most complex airports can be particularly stressful given the multiple terminals and transport connections. The airport operates a lost property service (Service des objets trouvés) to help passengers recover items left throughout the airport facilities.

Have you lost something at CDG ? From Terminal 2’s sprawling sub-terminals to the airport’s train station, personal belongings are left behind regularly at France’s busiest airport.

How to report a lost item at Charles de Gaulle Airport ?

If you’ve lost an item somewhere in the airport, the following information will help you report your loss effectively.

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Items lost at Paris Charles de Gaulle Airport

If your item was lost anywhere in Charles de Gaulle Airport (security, terminals, shops, restaurants, or gates), contact the airport’s lost property service.

Service des objets trouvés de l’aéroport Paris-Charles-de-Gaulle

Address : Terminal 2, Gare SNCF/TGV, niveau 3, 95700 Roissy-en-France

Opening hours : Monday to Sunday, 9:00 AM to 12:00 PM and 1:00 PM to 5:30 PM

Please note the midday break from 12:00 PM to 1:00 PM. The office operates seven days a week including weekends and most holidays.

The lost property office is located at the SNCF/TGV train station in Terminal 2 on level 3, which centralizes lost items from across all terminals.

Items lost on an aircraft

If you left something onboard your flight, contact your airline directly. Airlines manage lost property found on their aircraft separately from airport services. As Air France operates the majority of flights from CDG, many onboard items are handled through Air France’s baggage services, but all airlines maintain their own procedures.

Common Areas Where Items Are Lost at CDG

Passengers frequently lose items in these locations :

• Security checkpoints across Terminals 1, 2, and 3
• Terminal 2 sub-terminals (2A, 2B, 2C, 2D, 2E, 2F, 2G)
• Terminal 1’s iconic circular design with satellite gates
• Gare SNCF/TGV train station (report train items to SNCF)
• RER B train station connections (report to RATP)
• Restaurants, cafes, and food courts
• Duty-free shopping areas
• Air France lounges and other airline lounges
• Immigration and customs areas
• Baggage reclaim halls
• Inter-terminal shuttle buses

CDG’s complex layout with multiple terminals and sub-terminals means specifying your exact location is critical for searches.

Tips to Efficiently Report a Lost Item

To report a lost item at Charles de Gaulle Airport, you should :

• Specify which terminal and sub-terminal (e.g., Terminal 2E, Terminal 1)
• Provide your flight number and airline
• Note whether you were departing, arriving, or connecting
• Give the approximate time and specific location
• Describe the item in detail with distinguishing features
• Include your contact details
• Mention if you’ve already left France

French and English services are available. Many staff speak both languages.

Where to Claim Your Lost Property

If your item is found, the airport will contact you with collection instructions. Items must be collected from the lost property office at Terminal 2, Gare SNCF/TGV, level 3 during operating hours.

Note the midday closure from 12:00 PM to 1:00 PM. Plan your collection visit accordingly.

For items found after you’ve left France, shipping arrangements may be possible but fees apply. International shipping from France is available through La Poste and courier services.

Can You Recover Your Item After Leaving Paris ?

Yes, but with considerations. The airport can arrange courier delivery for items found after departure. Shipping within the European Union is more affordable than international delivery outside Europe. Consider item value versus shipping costs.

For valuable items like electronics or important documents, international recovery is often worthwhile. For easily replaced items, weigh French postal costs against replacement value.

Items Lost on Aircraft

For items left on your flight, contact your airline. CDG serves Air France, Delta, British Airways, easyJet, Lufthansa, Emirates, and over 100 other carriers. Each airline maintains separate lost property procedures.

Air France passengers can contact Air France’s dedicated baggage services given the airline’s dominant presence at CDG.

Items Lost on Trains

CDG features a major SNCF train station serving TGV high-speed trains and regional services. Items lost on trains should be reported to SNCF lost property, not the airport.

The RER B line connects the airport to central Paris. Items lost on RER trains should be reported to RATP (Paris public transport), not the airport.

Transportation Connections

The airport is accessible via SNCF trains (TGV and regional), RER B to Paris, Roissybus, Le Bus Direct, public buses, taxis, and private transfers. Items lost on these transport options should be reported to respective operators.

Special Considerations for CDG

Complex Terminal Layout : Terminal 2 alone has seven sub-terminals (2A through 2G), each functioning almost as separate terminals. This complexity means precise location information is essential.

Air France Hub : As Air France’s main base, Terminal 2E and 2F handle the majority of long-haul international flights. These terminals see the highest volumes.

Major European Gateway : CDG connects Europe with North America, Africa, the Middle East, and Asia. Many passengers transit through Paris without entering the city.

Train Station Integration : The SNCF/TGV station allows direct train connections across France and to neighboring countries. Many passengers combine air and rail travel, creating additional loss points.

Multilingual Environment : With flights to destinations worldwide, French and English are standard, with additional language support available for major passenger groups.

Paris Charles de Gaulle Airport’s lost property service at Terminal 2’s train station, operating seven days a week with a midday break, provides centralized support for recovering items lost across the airport’s complex multi-terminal layout. Quick reporting with precise terminal and location details is essential given CDG’s size and complexity.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Service des objets trouvés de l'aéroport Paris-Charles-de-Gaulle
Address : Terminal 2
Gare SNCF/TGV
niveau 3
95700 Roissy-en-France
Phone number : 3950
Opening hours : Monday-Sunday 9:00-12:00 13:00-17:30
Website : https://www.parisaeroport.fr/passagers/services/pour-vous-aider/objets-trouves

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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