Lost and Found Lisbon Umberto Delgado Airport (LIS)

Have you forgotten your phone, laptop, jewelry… in Lisbon Umberto Delgado Airport ? Whether you’ve lost your item(s) in the airport or during your flight, you’ll find practical information on this page to help you report your loss.

About Lisbon Humberto Delgado Airport (LIS)

Lisbon Humberto Delgado Airport, also known as Lisbon Portela Airport, is Portugal’s largest airport and serves as the main international gateway to the country. Located just 7 kilometers northeast of Lisbon’s city center, the airport’s proximity to the capital makes it one of the most conveniently located major European airports.

As the primary hub for travelers visiting Portugal’s historic capital, coastal regions, and beyond, Lisbon Airport handles millions of passengers annually. With high passenger traffic through its terminals, personal items frequently get left behind. The airport’s Lost and Found service, operated by the Public Security Police (PSP), helps travelers recover their belongings.

What Should You Do If You’ve Lost Something at Lisbon Airport ?

Losing an item at Lisbon Humberto Delgado Airport can disrupt your travel plans, but the airport provides a Lost and Found service to help you recover your personal items. Whether you’ve forgotten your phone, laptop, jewelry, or any other belongings, here’s what you need to know.

Have you forgotten something in Lisbon Humberto Delgado Airport ? From security checkpoints to departure gates, personal belongings are left behind every day.

How to report a lost item in Lisbon Humberto Delgado Airport ?

Whether you’ve lost your item in the airport facilities or during your flight, you’ll find practical information below to help you report your loss and improve your chances of recovery. The Lost and Found office operates daily with consistent hours.

To maximize your chances of recovering your item, provide comprehensive details when filing your report:

• A detailed description of the item (color, brand, model, serial numbers, unique identifiers)
• The specific location where it may have been lost and the approximate time
• Your airline, flight number, and terminal information
• Your contact information including phone number and email address

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Lost something in the airport ?

If you lost your item within the airport facilities (check-in area, security screening, waiting areas, shops, restaurants, baggage claim), contact the Lisbon Airport Lost and Found Office operated by the Public Security Police (PSP).

Lost and Found – Public Security Police (PSP) – Lisbon Airport

The Lisbon Umberto Delgado Airport Lost and Found Office is open for enquiries from Monday-sunday 9:00 am to 9:00 pm.

The office is conveniently located on Level 0 before the security checkpoints, making it accessible to both departing and arriving passengers.

Item(s) lost on the plane

If you left something onboard your aircraft, you need to contact your airline directly.

The PSP Lost and Found office manages items found in the terminal, not onboard aircraft. Each airline has dedicated procedures for handling items left on planes.

If you’ve lost an item or items on a TAP Air Portugal flight, you’ll find information to get in touch with the TAP Air Portugal Lost Property service on this page.

Common Places Where Items Are Lost at LIS

Travelers most frequently lose items in these areas:

• Security Checkpoints – Electronics, belts, wallets, and travel documents left in screening bins
• Gate Seating Areas – Chargers, books, and jackets forgotten during boarding
• Baggage Claim – Small personal items set down while collecting luggage
• Shops and Restaurants – Phones, bags, or purchases left at tables or counters
• Restrooms – Cosmetics, glasses, or small accessories
• Airport Lounges – Items left behind when rushing to catch flights

Statistics show that security checkpoints are the most common location for lost items, accounting for a significant percentage of all items turned in.

Do airlines actually look for lost items ?

Yes, airlines do search for reported lost items, particularly high-value items like electronics, passports, or jewelry. Aircraft cleaning crews are trained to collect found items and report them to the airline’s lost and found department. However, with tight turnaround schedules, the sooner you report the loss, the better your chances. Contact airline staff immediately, preferably before leaving the airport.

What happens to lost property at airports ?

Items found at Lisbon Airport are collected and stored at the PSP Lost and Found office. According to Portuguese regulations, found items are held for a specific retention period, typically 30 to 90 days. Items that remain unclaimed after this time may be donated to charity, auctioned, or disposed of. Important documents like passports are usually kept longer and may be forwarded to the appropriate embassy or consulate.

Can you buy airport lost property ?

Some airports hold periodic auctions of unclaimed lost property after items have been held for the required retention period. However, policies vary by airport and country. In Portugal, unclaimed items may be auctioned, donated to charity, or disposed of according to regulations. Contact the PSP Lost and Found office if you’re interested in their specific policies regarding unclaimed property.

Tips for Travelers in Lisbon

If you’re visiting Lisbon and lose something at the airport:

• The office is located before security on Level 0, accessible from both sides
• Report losses before leaving the airport if possible
• Operating hours are 9:00 am to 9:00 pm daily – plan accordingly
• For tourists leaving Portugal, inquire about courier delivery (fees apply)
• The airport’s proximity to Lisbon city center makes returning easier if you’ve already left

How to recover lost items from an airplane ?

If you’ve left something on a plane:

1. Contact your airline immediately at their airport desk or customer service
2. Provide your flight number, seat number, and detailed item description
3. Ask for a reference number for your lost item report
4. Note any serial numbers or unique identifiers for your item
5. Follow up within 24 hours if you haven’t received a response
6. Keep your boarding pass as proof of travel

According to statistics, over 70% of lost smartphones are returned to their owners when properly reported.

Claiming Your Lost Property

If your item is found:

• The PSP Lost and Found office will contact you using your report information
• Visit the office on Level 0 with valid photo identification (passport or ID card)
• Provide your report reference and detailed description to verify ownership
• Bring proof of travel (boarding pass, ticket confirmation) if requested
• The office is open 9:00 am to 9:00 pm daily

For travelers who have already left Portugal, courier delivery may be arranged, though international shipping fees can be substantial.

Lost Luggage or Item Left on the Plane ?

It’s essential to understand which authority handles different types of losses:

• Checked Baggage Issues – Report to your airline’s baggage services desk in the arrivals area
• Items Lost in Terminal – Contact the PSP Lost and Found office on Level 0
• Items Left on Aircraft – Contact your airline directly

Each type of loss has different reporting procedures and responsible parties. The PSP Lost and Found office only handles items found in public terminal areas.

Additional Statistics

Research shows that:

• The average person spends 2.5 days per year looking for lost items
• Over 60% of people have lost something in their lifetime
• 32% of lost and found items are returned within 24 hours
• Quick reporting significantly increases the likelihood of recovery

Reporting your loss promptly and thoroughly improves your chances of being reunited with your belongings.

Lisbon Airport Lost and Found : Most Recent Lost Items

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Lost and Found - Public Security Police (PSP)-Lisbon Airport
Address : Level 0, Before security
Lisbon airport
Alameda das Comunidades Portuguesas
1700-111 Lisboa

Phone number : + 351 218 444 530
Opening hours : Monday-sunday 9:00 am to 9:00 pm
Website : https://www.aeroportolisboa.pt/en/lis/passenger-guide/what-you-need-to-know/useful-contacts

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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