Lost and Found Bangkok Airways

Have you lost something while flying with Bangkok Airways ? This page provides the contact details for Bangkok Airways’ baggage service and explains the steps to take to report a lost item.

About Bangkok Airways

Bangkok Airways (PG) is a Thai regional airline founded in 1968 and headquartered in Bangkok. Known as Asia’s Boutique Airline, Bangkok Airways operates a network of domestic Thai routes alongside international services to neighbouring countries including Cambodia, Laos, Vietnam, Myanmar, and the Maldives. The airline operates a fleet of Airbus A319, A320, and ATR aircraft. Notably, Bangkok Airways owns and operates three of its own airports: Samui Airport in Koh Samui, Sukhothai Airport, and Trat Airport.

Bangkok Airways serves a significant number of leisure travellers heading to Thailand’s island and beach destinations, as well as business passengers on regional routes. Given its focus on resort destinations, passengers often travel with a variety of personal items including cameras, tablets, sunscreen, and water sports equipment. Items are commonly left in seat pockets on shorter regional hops where disembarkation is rapid.

What to Do If You’ve Lost Something with Bangkok Airways

Contact Bangkok Airways Baggage Services as soon as you notice the loss. Provide your flight number, travel date, and seat number. The airline’s customer service team is available around the clock and can coordinate with ground staff at Suvarnabhumi, Samui, or whichever airport handled your flight.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

Items Lost on Board vs. at the Airport

Items left on the Bangkok Airways aircraft should be reported to the airline. Items lost at Bangkok Suvarnabhumi airport or Don Mueang airport should be reported to those airports’ own lost property teams. For items lost at Samui Airport, Sukhothai, or Trat, Bangkok Airways staff manage those facilities directly and can be contacted through the baggage services line.

Tips to Efficiently Report a Lost Item

• Contact Bangkok Airways immediately after your flight, especially if flying from a Bangkok Airways-owned airport
• Note your seat number and the specific flight number on your boarding pass before discarding it
• For losses at Samui Airport, contact Bangkok Airways directly as they manage the facility
• Describe the item clearly, including brand, colour, and any distinguishing features
• Camera equipment and dive gear should be flagged with their make and model for faster identification

Contact Bangkok Airways Baggage Services

Bangkok Airways Baggage Lost & Found

Address : Suvarnabhumi Airport
Bangkok, Thailand

Opening hours : 24/7

Can You Recover Your Item After Your Flight ?

Bangkok Airways’ baggage service is available 24 hours a day. Given that the airline operates its own airports at several key island and resort destinations, the team is well-placed to coordinate searches at those locations. Filing a report promptly is the most effective way to maximise the chance of recovery.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Bangkok Airways Baggage Services
Address : Suvarnabhumi Airport
Bangkok, Thailand
Phone number : +66 1771
Opening hours : 24/7
Website : https://www.bangkokair.com/baggage

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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