Have you lost something on a Nok Air flight ? This page provides the contact details for Nok Air’s baggage claims service and explains the steps to take to report a lost item and recover your belongings.
About Nok Air
Nok Air (DD) is a Thai low-cost carrier founded in 2004 and headquartered at Don Mueang International Airport in Bangkok. The airline operates an extensive domestic Thai network connecting Bangkok with destinations including Chiang Mai, Phuket, Hat Yai, Udon Thani, Ubon Ratchathani, and many other provincial cities. Nok Air also operates some international routes to Myanmar and Vietnam. The airline flies a fleet of Boeing 737 and ATR aircraft and is known for its colourful bird-themed branding.
As a domestic Thai carrier, Nok Air serves both leisure travellers heading to beach and mountain destinations and business passengers commuting between Bangkok and provincial cities. Short-haul domestic routes with rapid turnarounds mean that items including phones, chargers, books, and personal accessories are commonly left in seat pockets or overhead lockers. Prompt reporting is especially important given the pace of aircraft servicing on domestic routes.
What to Do If You’ve Lost Something with Nok Air
Contact Nok Air’s baggage claims team as soon as you notice the loss. Provide your flight number, travel date, seat number, and a clear description of the item. Nok Air’s ground staff at Don Mueang can sometimes be reached directly if you are still at the airport.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the Nok Air aircraft should be reported to the airline. Items lost in the terminal at Don Mueang International Airport should be directed to the airport’s own lost property service. For losses at provincial Thai airports served by Nok Air, the local airport information desk is often a good first contact.
Tips to Efficiently Report a Lost Item
- Report as soon as possible given the fast turnaround times on Nok Air’s domestic routes
- Have your flight number, seat number, and booking details ready when calling
- Note the specific location in the cabin where the item was stored, such as the seat pocket or the overhead bin above your row
- For losses at regional airports, ask the airport information desk in addition to contacting Nok Air directly
- Describe the item clearly in your report to make identification easier
Contact Nok Air Baggage Claims
Nok Air Baggage Claims
Address : Don Mueang International Airport (DMK)
Bangkok, Thailand
Opening hours : 06:00 to 22:00
Can You Recover Your Item After Your Flight ?
Nok Air’s baggage claims line is available from 6am to 10pm daily. If you are reporting outside of those hours, contact them as soon as the line opens. For domestic Thai flights, early reporting is key since the aircraft will be prepared for its next service quickly.
Recent Items Lost in Nok Air Flights
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Purple / violet wallet in a Bangkok taxi (Thailand)
Description of lost item(s) : Violett Wallet you can identify IT via ID Card Ja****n Wa*****ud Dr**s Location of loss : I loose the wallet in the Taxi to the Airport or…
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Black iPad Air with Cover on Nok Air plane from Bangkok to Nakhon Si Thammarat (Thailand)
Description of lost item(s) : Black IPad Air with a small black Cover on it. Location of loss : Plane from Bangkok to Nakhon Si Thammarat, NOK Air Flight DD554 Seat 15A…
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Book “Tiny Beautiful Things” on Nok Air flight to Chiang Rai airport (Thaïland)
Description of lost item(s) : Book: Tiny Beautiful Things by Cheryl Strayed. Light Blue cover, Inside a written dedication from char to dani Location of loss : Nok Air Flight DD102 seat…
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Airpods on Nok Air flight or Phuket airport (Thaïland)
Description of lost item(s) : white apple airpods, a bit waxy inside Location of loss : on nok air flight 520 that departed from don muang airport to phuket airport on june…
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Yellow Vaccination pass in a white case
Description of lost item(s) : Dear Sir or Madam, I hope you can help me. I took a flight from their airport with Nok Air Airline to Ho Chi Minh City 7pm…
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Several items within a brown paper bag. Noteable items include a a handsewn pouch colored black and yellow. Inside it is a notebook. Also includes a black case, that encases a white OLED Nintendo Switch
Description of lost item(s): Brown paper bag. Contains the following items: Black/Yellow handsewn pouch. Inside it contains a notebook made of recycled material. A black Nintendo Switch pouch, that contains a white…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Nok Air Baggage Claims 
Address : Don Mueang International AirportBangkokThailand 
Phone number : +66 2 504 3505 
Opening hours : 06:00 - 22:00 
Website : https://www.nokair.com/en/content/missing-baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)