Have you lost a personal item while travelling with China Eastern Airlines ? Every day, items are left behind by passengers travelling with China Eastern Airlines. Here’s what happens to lost items and how you can report your lost property.
Do airlines actually look for lost items ?
Yes. China Eastern Airlines collaborates closely with airport services to manage lost property.
What happens to lost property on a China Eastern Airlines flight ?
Items found onboard are transferred to the Lost and Found office at the destination airport.
How to report a lost item onboard a China Eastern Airlines flight ?
If you’ve lost an item during your trip with China Eastern Airlines, our team is here to assist you.
Lost items while travelling with China Eastern Airlines are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
China Eastern Airlines’ Lost Property department can be found at:
Shanghai Pudong International Airport, Terminal 1
Shanghai, China
The office operates 24 hours a day
Can you recover lost items from a China Eastern Airlines flight ?
Yes. Early reporting increases the chances of successful recovery.
How long does China Eastern Airlines keep found property ?
Typically between 30 and 90 days.
Airports served by China Eastern Airlines Lost and Found services:
- Shanghai Pudong International Airport (PVG) — Main hub
- Beijing Daxing International Airport (PKX)
- Kunming Changshui International Airport (KMG)
- Xi’an Xianyang International Airport (XIY)
- Chengdu Tianfu International Airport (TFU)
Handling high-value or sensitive items:
Documents, electronics and wallets are often placed in secure storage. Please provide identifying details in your report to help with matching.
Recent Items Lost with China Eastern Airlines
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Leather jacket on China Eastern Airlines flight from Osaka airport (Japan) to Shanghai-Pudong airport (China)
Description of lost item(s) : It’s a big Grey leather jacket with sleaves you can put on and off. In its pocket should be a museum ticket. Location of loss : Seat…
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Stuffed animal (dog with floppy ears) in China Eastern Airlines flight from Amsterdam Shiphol airport (Netherlands) to Shanghai-Pudong airport (China)
Description of lost item(s) : A well-loved stuffed animal resembling a dog. It is light beige in color with floppy brown ears and a large round nose. The eyes are small and…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : China Eastern Airlines Lost and Found 
Address : Shanghai Pudong International Airport
Shanghai
China 
Phone number : +86 21 6834 2847 
Opening hours : 24/7 
Website : https://us.ceair.com/en/lost-items.html
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)