Have you lost a personal item while travelling with China Southern Airlines ? Every day, items are left behind by passengers travelling with China Southern Airlines. Here’s what happens to lost items and how you can report your lost property.
What happens to lost property on a China Southern Airlines flight ?
Cabin crew collects forgotten items and delivers them to the Lost and Found service at the destination airport.
Can you recover lost items from a China Southern Airlines flight ?
Yes, especially if the loss is reported quickly and with detailed information.
How long does China Southern Airlines keep found property ?
Generally, items are held for 30 to 90 days depending on the airport.
How to report a lost item onboard a China Southern Airlines flight ?
If you’ve lost an item during your trip with China Southern Airlines, our team is here to assist you.
Lost items while travelling with China Southern Airlines are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
The Lost and Found center for China Southern Airlines is located at:
Guangzhou Baiyun International Airport, Terminal 2
Guangzhou, China
Open 24/7
Phone contact: +86 20 8613 7276
Do airlines actually look for lost items ?
Yes. China Southern Airlines works with airport authorities to reunite lost items with their owners.
Airports served by China Southern Airlines Lost and Found services:
- Guangzhou Baiyun International Airport (CAN) — Main hub
- Beijing Daxing International Airport (PKX)
- Shanghai Pudong International Airport (PVG)
- Shenzhen Bao’an International Airport (SZX)
- Chengdu Tianfu International Airport (TFU)
Most common items lost on China Southern Airlines flights:
Frequent items include ID cards, smartphones, wallets, books, and Bluetooth headphones.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : China Southern Airlines Lost and Found 
Address : Guangzhou Baiyun International Airport
Guangzhou
China 
Phone number : +86 20 8612 5555 
Opening hours : 24/7 
Website : http://www.csair.com/newh5/en/tourguide/faq/baggage/lost_and_found/
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)