Have you lost something on a Flynas flight ? This page provides the contact details for Flynas customer service and guides you through the steps to report a lost item and recover your belongings.
About Flynas
Flynas (XY) is Saudi Arabia’s leading low-cost carrier and the second-largest airline in the Kingdom, founded in 2007. Operating from its main hub at King Abdulaziz International Airport in Jeddah, Flynas also operates from Riyadh, Dammam, and other Saudi cities. The airline serves destinations across the Middle East, North Africa, Turkey, Pakistan, India, and Europe, offering budget fares on both domestic Saudi routes and international services. Flynas operates a fleet of Airbus A320 family aircraft.
Flynas serves a large and diverse passenger base that includes pilgrims travelling to Mecca and Medina, expatriate workers, Saudi nationals, and leisure travellers. Given the high frequency of operations and the mix of long and short-haul flights, personal items including phones, prayer items, documents, and personal accessories are occasionally left behind in the cabin.
What to Do If You’ve Lost Something with Flynas
Contact Flynas customer service as soon as you notice the loss. Provide your flight number, travel date, seat number, and a detailed description of the item. The team is available around the clock and can coordinate with ground staff at Jeddah and other Saudi airports.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left in the Flynas cabin should be reported to Flynas directly. Items lost in the terminal at King Abdulaziz International Airport or at another Saudi airport should be directed to those airports’ own lost property services. Flynas customer service can help identify the correct contact based on where the item was last seen.
Tips to Efficiently Report a Lost Item
- Call Flynas as soon as possible, as the 24-hour support line is accessible at any time
- Have your booking reference, seat number, and flight details ready when you call
- For Hajj or Umrah travel, note that Flynas operates high-frequency services during peak pilgrimage seasons and reports should be filed promptly
- Describe the item precisely, including any religious or personal significance that may assist identification
- For lost passports or travel documents, also contact the relevant embassy or consulate
Contact Flynas Customer Service
Flynas Customer Service
Address : King Abdulaziz International Airport
Jeddah
Saudi Arabia
Opening hours : 24/7
Can You Recover Your Item After Your Flight ?
Flynas is reachable around the clock. Whether you are still in Saudi Arabia or have already returned home, you can file a report at any time. Acting promptly is especially important during peak travel seasons such as Ramadan and the Hajj period when aircraft are in constant use.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Flynas Customer Service 
Address : King Abdulaziz International AirportJeddahSaudi Arabia 
Phone number : +966 11 261 1126 
Opening hours : 24/7 
Website : https://www.flynas.com/en/contact-flynas
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)