Have you lost something on a Tunisair flight ? This page provides the contact details for Tunisair’s baggage claims service and guides you through the steps to report a lost item and recover your belongings.
About Tunisair
Tunisair (TU) is Tunisia’s national flag carrier, founded in 1948 and one of the oldest airlines in Africa. The airline operates from its hub at Tunis-Carthage International Airport to destinations across Europe, the Middle East, and Africa. Key routes include services to France, Italy, Germany, Spain, Belgium, and the UK, reflecting the large Tunisian diaspora in Western Europe. Tunisair also operates domestic Tunisian routes and seasonal charter flights to beach resort destinations. The airline operates a fleet of Airbus A319, A320, and A330 aircraft.
Tunisair carries significant volumes of passengers between Tunisia and Western Europe, particularly on routes to Paris, Marseille, Rome, and Brussels. Return holiday flights and diaspora travel create high passenger density on key routes, and items such as phones, chargers, personal accessories, and documents are occasionally left in the cabin. The airline’s baggage claims team handles lost property inquiries.
What to Do If You’ve Lost Something with Tunisair
Contact Tunisair Baggage Claims as soon as you notice the loss. Provide your flight number, travel date, seat number, and a detailed description of the item. The team can be reached around the clock and will coordinate with ground staff at Tunis-Carthage and other airports in the network.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left in the Tunisair aircraft cabin should be reported to the airline. Items lost in the terminal at Tunis-Carthage International Airport should be directed to the airport authority’s own lost property service. For losses at European departure airports such as Paris or Rome, contact those airports’ own lost property teams directly.
Tips to Efficiently Report a Lost Item
- Contact Tunisair Baggage Claims as soon as you notice the loss, using the 24-hour line
- Have your flight number, date, seat, and booking reference ready when you call
- For transatlantic or Europe-Tunisia routes, note whether the item was in the seat pocket, overhead bin, or lavatory
- Describe the item clearly, including brand, colour, model, and any contents if it was a bag
- If the loss occurred on a return flight from Europe, contact both Tunisair and the departure airport
Contact Tunisair Baggage Claims
Tunisair Baggage Claims
Address : Tunis-Carthage International Airport
Tunis, Tunisia
Opening hours : 24/7 (Baggage Claims)
Can You Recover Your Item After Your Flight ?
Tunisair’s baggage claims line operates around the clock. Filing a report as soon as possible after your flight, whether you are in Tunisia or back in Europe, gives the team the best chance of locating the item before it is moved to a central storage facility.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Tunisair Baggage Claims 
Address : Tunis-Carthage International AirportTunisTunisia 
Phone number : +216 70 101 300 
Opening hours : 24/7 (Baggage Claims) 
Website : https://www.tunisair.com/en/relation-clientele
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)