Have you lost something on a FlySafair flight ? This page provides the contact details for FlySafair’s lost property service and explains the steps to report your loss and recover your belongings.
About FlySafair
FlySafair (FA) is a South African low-cost carrier founded in 2014 and headquartered in Johannesburg. The airline has built a strong reputation for punctuality, making it consistently one of the most on-time airlines in Africa. FlySafair operates domestic routes across South Africa, connecting Johannesburg, Cape Town, Durban, Port Elizabeth, George, and other cities. The airline operates a fleet of Boeing 737 aircraft and serves both business and leisure passengers across the country’s major cities.
FlySafair’s high frequency on domestic South African routes means aircraft are turned around quickly. The airline carries a significant volume of daily commuters and weekend leisure travellers, and items including phones, laptops, and personal accessories are regularly left behind in the cabin. The airline operates a dedicated lost property service to assist passengers.
What to Do If You’ve Lost Something with FlySafair
Contact FlySafair’s lost property service as soon as you notice the loss. Provide your flight number, date, seat number, and a clear description of the item. The team is available during business hours and can coordinate with ground staff at O.R. Tambo and other South African airports.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the FlySafair aircraft should be reported to the airline. Items lost in the terminal at O.R. Tambo International Airport, Cape Town International Airport, or any other airport should be directed to those airports’ own lost property services. FlySafair’s team can advise which contact is most appropriate.
Tips to Efficiently Report a Lost Item
- Report as soon as possible, as FlySafair’s on-time operations also mean rapid aircraft servicing between flights
- Have your flight number, seat, and booking reference ready when you call
- For losses at Cape Town or Durban, contact FlySafair as well as the relevant airport’s own lost property office
- Describe the item clearly including brand, colour, model, and any personalisation or damage that aids identification
- If you are a frequent FlySafair traveller, your booking history can help staff trace the specific flight
Contact FlySafair Lost Property
FlySafair Lost Property
Address : O.R. Tambo International Airport
Johannesburg, South Africa
Opening hours : 07:00 to 19:00
Can You Recover Your Item After Your Flight ?
FlySafair’s lost property line is available from 7am to 7pm daily. If you notice the loss outside those hours, call as soon as the line opens the following day. Reporting early in the day is advisable to allow staff to check the aircraft before it departs on its first morning service.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : FlySafair Lost Property 
Address : O.R. Tambo International AirportJohannesburgSouth Africa 
Phone number : 087 357 0030 
Opening hours : 07:00 - 19:00 
Website : https://flysafair.zendesk.com/hc/en-us/articles/205678761
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)