Lost and Found Hanoi Airport (HAN)

Lost something at Hanoi Airport (HAN) ? Whether you’ve misplaced your phone at security, forgot your travel documents at the gate, or left a bag behind in the terminal, this guide will help you navigate the next steps to recover your belongings.

Lost found in airport

About Noi Bai International Airport

Noi Bai International Airport is Vietnam’s largest and busiest airport, serving as the main gateway to the capital city and northern Vietnam. Located approximately 45 kilometers from downtown Hanoi, the airport handles millions of passengers annually on both domestic and international flights.

With two main terminals and constant passenger traffic, it’s no surprise that personal items are frequently misplaced. Over 2 million items are lost in airports every year globally, and busy international hubs like Noi Bai see their fair share of forgotten phones, passports, and laptops.

How to Get Lost Items from Hanoi Airport ?

If you realize you’ve lost something at Noi Bai Airport, act quickly. The sooner you report it, the better your chances of recovery. Good news : approximately 70% of items lost in airports are returned to their owners.

Start by retracing your steps mentally. Where did you last have the item ? Common spots include :

  • Security checkpoints (phones, belts, laptops left in trays)
  • Boarding gate seating areas
  • Restrooms
  • Coffee shops and restaurants
  • Duty-free shopping areas
  • Immigration and customs areas

You can report your lost item through our platform, and our team will help forward your case to the airport’s Lost and Found department. Include as many details as possible : item description, color, brand, location where lost, and approximate time.

Report a lost item at Hanoi Airport (HAN) on our platform

What if I Left Something on the Plane ?

Items left on aircraft must be reported directly to your airline, not the airport’s Lost and Found. Each airline has its own procedures for handling items left onboard. Contact your airline’s customer service or visit their desk in the terminal as soon as you realize the item is missing.

Airlines typically check aircraft after each flight, and cabin crew collect items left in seat pockets, overhead bins, or under seats. The faster you report it, the better chance the item hasn’t moved to another location.

Lost Property Office Information

The Hanoi Airport Lost and Found office is located at :

Phú Minh, Sóc Sơn, Hà Nội, Vietnam

The airport terminal is open 24/7. For Lost and Found inquiries, we recommend contacting them during office hours from 9:00 AM to 5:00 PM for the quickest response.

Did You Know ?

It takes an average of five days for a lost item to be turned in to a lost and found service. Don’t give up hope if you don’t hear back immediately. Items are typically held for 90 days at Noi Bai Airport, giving you plenty of time to file a claim.

Recent Lost Items Reported at Hanoi Airport

Information Last Updated On :

Hanoi Airport Lost found
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : Noi Bai International Airport – Lost and Found Department
adress lost and found Address : Phú Minh, Sóc Sơn, Hà Nội, Vietnam
phone number lost and found Phone number : 0983 774 546
opening hours lost property Opening hours : The airport terminal is open 24/7.
website adress lost and found Website : http://bags.noibaiairport.vn/

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

Other related lost property services