Have you lost something on a HiSky flight ? This page provides the contact details for HiSky’s baggage service and guides you through the steps to report a lost item and work toward recovering your belongings.
About HiSky Airlines
HiSky (H4) is a Romanian low-cost carrier founded in 2020 and headquartered at Henri Coanda International Airport in Bucharest. The airline operates a growing network of routes connecting Romania and the Republic of Moldova to Western Europe, including destinations in the UK, France, Italy, Germany, Spain, and Belgium. HiSky targets the large Romanian diaspora communities living abroad, offering competitively priced connections between home and their European countries of residence. The airline operates a fleet of Airbus A220 and A320 family aircraft.
HiSky’s focus on diaspora travel means a significant portion of its passengers are making trips between Romania and Western European cities for family visits, seasonal work, or leisure. The airline’s growing network and relatively recent establishment make it an important option for travellers seeking affordable connections. Items including phones, chargers, and personal belongings are occasionally left on board, particularly after evening flights.
What to Do If You’ve Lost Something with HiSky
Contact HiSky Baggage Services as soon as you notice the loss. Provide your flight number, travel date, seat number, and a clear description of the item. The team is available during business hours and can coordinate with ground handling staff at Henri Coanda airport a and other airports in the HiSky network.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left in the HiSky aircraft cabin should be reported to the airline. Items lost in the terminal at Henri Coanda International Airport should be directed to the airport’s own lost property service. For losses at London, Paris, or other European airports served by HiSky, contact those airports’ own lost property offices.
Tips and Advice to Report a Lost Item Efficiently
- Contact HiSky as soon as possible during their operating hours of 9am to 6pm
- Have your booking reference, seat number, and flight details ready when you call
- For flights from Chisinau in Moldova, HiSky operates there as well so the team can coordinate with that airport
- Describe the item in detail including brand, colour, model, and any distinguishing features
- Follow up regularly if you do not receive confirmation of a search being initiated within 24 hours
Contact HiSky Lost and Found
HiSky Baggage Services
Address : Henri Coanda Airport
Bucharest
Romania
Opening hours : 09:00 to 18:00
Can You Recover Your Item(s) After Your Flight ?
HiSky’s team is available from 9am to 6pm. If you are calling from Western Europe, the time difference is minimal. Report as soon as possible within those hours, as early contact gives the team the best chance to locate the item before it is moved to storage.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : HiSky Baggage 
Address : Henri Coanda Airport
Bucharest
Romania 
Phone number : +40 374 955 955 
Opening hours : 09:00 - 18:00 
Website : https://hisky.aero/en/new-help#lostbags
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)