Lost and Found Scoot

Have you lost something on a Scoot flight ? Find out how to report a lost item with Singapore’s value carrier.

About Scoot

Scoot is Singapore’s low-cost carrier and a wholly-owned subsidiary of Singapore Airlines, founded in 2011 and headquartered in Singapore. The airline operates medium and long-haul routes across Asia-Pacific, Australia, and beyond, with its hub at Singapore Changi Airport. Operating a modern fleet of Boeing 787 Dreamliners and Airbus A320 family aircraft, Scoot combines low fares with Singapore’s reputation for quality service, carrying millions of passengers annually on its distinctive yellow-accented aircraft.

How to report a lost item onboard a Scoot flight ?

If you’ve lost your item(s) during your journey with Scoot Airlines, our team is here to assist you.

Lost items while travelling with Scoot Airlines are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Scoot Airlines about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

What happens to lost property on a Scoot flight ?

Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Scoot’s Lost and Found department at Singapore Changi Airport or other destination airports. Scoot’s operations benefit from Singapore Changi’s world-class infrastructure and efficient Lost and Found systems.

Do airlines actually look for lost items ?

Yes. Scoot maintains a dedicated Lost and Found service that handles items found onboard aircraft. The airline coordinates with Singapore Changi Airport and destination airports across its network to catalog and store found items. Singapore’s efficient systems and culture of honesty typically result in good recovery rates.

Are airlines responsible for lost items ?

Scoot is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Scoot’s Lost and Found immediately. For items lost at Singapore Changi Airport outside the aircraft, contact the airport’s Lost and Found service separately. Changi Airport has comprehensive Lost and Found facilities.

Can you recover lost items from an airplane ?

Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. Scoot’s hub at Singapore Changi means many items end up at one central, well-organized location.

Scoot Lost and Found

Address : 25 Airline Road, Airline House, Singapore 819829

The Lost and Found service operates 24/7, allowing you to report lost items at any time.

Items found on flights are typically processed through Singapore Changi Airport for flights arriving there, while items on outbound flights may be held at destination airports initially.

How long does Scoot keep found property ?

Typically, items are held for 30 to 90 days depending on the type of item and airport policy. Singapore Changi Airport has well-organized storage facilities. High-value items like electronics, jewelry, and important documents are generally retained for the full period. Lower-value items may be held for shorter periods.

Most Commonly Lost Items on Scoot Flights

Passengers most frequently lose the following items onboard :

• Mobile phones and tablets
• Headphones and chargers
• Travel pillows and blankets (if personal, not Scoot’s paid ones)
• Passports and travel documents
• Wallets and purses
• Books, magazines, and e-readers
• Sunglasses and prescription glasses
• Jackets and sweaters
• Water bottles
• Duty-free shopping bags and purchases

Tips to Prevent Losing Items on Your Scoot Flight

To minimize the risk of leaving items behind :

• Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
• Keep valuables in one designated bag compartment throughout the flight
• Set a phone reminder to check your area before landing
• Don’t place small items loose in seat pockets – keep them secured
• Check charging ports for forgotten cables
• Count your duty-free shopping bags before deplaning
• If you purchased ScootPlus or extra legroom, check the additional space around your seat

Long-haul flights on Boeing 787s mean more time to spread out items – be extra thorough on these flights. Most items are left behind during the rush to disembark, so taking 30 seconds for a final check is worthwhile.

What to do if you’ve left something on a plane ?

If you realize you’ve left something on your Scoot flight :

Immediate Actions :

1. Contact Scoot Lost and Found immediately (24/7 availability)
2. If still at Singapore Changi Airport, visit Scoot’s customer service desk
3. Provide booking reference, flight number, date, and seat number
4. Give detailed item description
5. Get a reference number for your report

Follow-Up Steps :

1. Check back daily for the first few days
2. Items arriving in Singapore are processed through Changi Airport’s efficient system
3. Items at destination airports may take longer to process
4. Keep your boarding pass and booking confirmation
5. Singapore’s efficient systems usually mean faster processing than many other hubs

Claiming Your Lost Property

If your item is found, you will be contacted with instructions on how to retrieve it. Items are held at the destination airport where found. You may collect in person at Singapore Changi or destination airports, or arrange courier delivery. Bring valid photo ID and your reference number. Be prepared to prove ownership.

Singapore’s efficient courier systems mean domestic Singapore delivery is straightforward and affordable. International shipping available but costs vary significantly. Changi Airport’s world-class facilities make collection convenient if you’re transiting through Singapore again.

Lost Luggage or Item Left on the Plane ?

For different types of losses :

• Checked Baggage Issues – Report immediately to Scoot’s baggage desk at your arrival airport
• Items Lost at Changi Airport – Contact Singapore Changi Airport Lost and Found (separate from Scoot)
• Items Left on Aircraft – Contact Scoot Lost and Found 24/7
• ScootPlus or Upgraded Seats – Check thoroughly as extra space means more places for items to hide

Scoot’s combination of low-cost efficiency and Singapore’s world-class infrastructure typically provides reliable lost property services compared to many other budget carriers

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Scoot Lost and Found
Address : 25 Airline Road
Airline House
Singapore 819829
Phone number : +65 3158 3388
Opening hours : 24/7
Website : https://www.flyscoot.com/en/fly-scoot/baggage/lost-and-found

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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