Have you lost something on a Smartwings flight ? Find out how to report a lost item with the Czech Republic’s largest airline.
About Smartwings
Smartwings is the largest airline in the Czech Republic, founded in 1997 and headquartered in Prague. Operating from its main base at Václav Havel Airport Prague, the airline provides scheduled and charter flights connecting the Czech Republic to holiday destinations across Europe, the Mediterranean, Asia, and the Caribbean. With a fleet of Boeing 737 aircraft, Smartwings serves millions of passengers annually, making it Central Europe’s leading leisure carrier.
How to report a lost item onboard a Smartwings flight ?
If you’ve lost your item(s) during your journey with Smartwings, our team is here to assist you.
Lost items while travelling with Smartwings are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Smartwings about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a Smartwings flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Smartwings’ Lost and Found and Baggage Claims department. The airline’s base in Prague means many items are processed through Václav Havel Airport, which has organized Lost and Found facilities.
Do airlines actually look for lost items ?
Yes. Smartwings maintains Lost and Found and Baggage Claims services that handle items found onboard aircraft. The airline coordinates with airport staff at Prague and destinations across its European and international network to catalog and store found items.
Are airlines responsible for lost items ?
Smartwings is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Smartwings’ Lost and Found. For items lost at Prague Airport or other airports outside the aircraft, contact that specific airport’s Lost and Found service.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. Smartwings’ concentration at Prague Airport means many items end up at this central location.
Smartwings Lost and Found / Baggage Claims
Address : K Letišti 1068/30, 161 00 Praha 6, Czech Republic
Lost and Found operates Daily: 8:00 AM to 8:00 PM (Central European Time).
The extended daily hours provide good coverage for most flight schedules, including early departures and evening arrivals.
How long does Smartwings keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item and Czech regulations. Prague Airport has organized storage facilities. High-value items like electronics and important documents are generally retained for the full period.
Most Commonly Lost Items on Smartwings Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and tablets
- Headphones and chargers
- Passports and travel documents
- Wallets and purses
- Books and magazines
- Sunglasses and prescription glasses
- Jackets and sweaters
- Duty-free shopping bags
- Beach accessories on holiday flights
- Medication and personal care items
- Children’s items on family trips
- Czech souvenir purchases on return flights
Tips to Prevent Losing Items on Your Smartwings Flight
To minimize the risk of leaving items behind :
General Prevention :
- Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
- Keep valuables in one designated bag compartment
- Set a phone reminder before landing
- Don’t place small items loose in seat pockets
- Track duty-free purchases carefully
Statistics show most items are left during disembarkation. A quick final check prevents hassle later.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Smartwings flight :
Immediate Actions :
- Contact Smartwings Lost and Found during operating hours (Daily 8 AM-8 PM CET)
- If still at Prague Airport, visit Smartwings desk before leaving
- Provide booking reference, flight number, date, and seat number
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Call back during operating hours if no response within a few days
- Items processed through Prague for many flights
- Extended daily hours mean good accessibility
- Keep boarding pass and booking confirmation
- Email alternative if calling internationally is expensive
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at Prague Airport or at destination airports. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
European courier delivery within EU efficient and affordable. Czech Post and courier services reliable. International shipping outside Europe more expensive. Consider if you transit through Prague regularly.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Smartwings baggage desk at arrival
- Items Lost at Prague Airport – Contact Václav Havel Airport Lost and Found
- Items Left on Aircraft – Contact Smartwings Lost and Found during operating hours
- Charter Destinations – Specify exact destination; various Mediterranean airports involved
Smartwings’ extended daily operating hours (8 AM-8 PM) and organized Czech systems typically provide good lost property service for passengers.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Smartwings Lost and Found / Baggage Claims 
Address : K Letišti 1068/30
161 00 Praha 6
Czech Republic 
Phone number : 420 284 000 612 
Opening hours : Daily : 8:00 AM - 8:00 PM 
Website : https://www.smartwings.com/en/baggage/irregularities/
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)