Lost and Found SriLankan Airlines

Have you lost something while travelling with SriLankan Airlines ? This page provides the contact details for SriLankan’s baggage services and explains the steps to take to report a lost item and work toward recovery.

About SriLankan Airlines

SriLankan Airlines (UL) is the national flag carrier of Sri Lanka, founded in 1979 as Air Lanka and rebranded in 1999. The airline is a member of the Oneworld alliance and operates from its hub at Bandaranaike International Airport in Colombo, connecting Sri Lanka to destinations across South Asia, Southeast Asia, the Middle East, Europe, and the Far East. The airline operates a fleet of Airbus A320, A321, and A330 aircraft.

Sri Lanka is a significant destination for tourists visiting its beaches, heritage sites, and wildlife reserves, and SriLankan Airlines carries a large proportion of international visitors to the country alongside its diaspora and business passenger base. Long-haul routes between Colombo and European cities, the Middle East, and East Asia create a high volume of cabin activity, with items such as cameras, tablets, travel books, and personal accessories frequently left in the cabin.

What to Do If You’ve Lost Something with SriLankan Airlines

Contact SriLankan Airlines Baggage Services as soon as you notice the loss. Provide your flight number, date, seat number, and a detailed description of the missing item. The baggage team is available 24 hours a day and can coordinate with ground handling staff at Colombo and other stations.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

Items Lost on Board vs. at the Airport

Items left in the SriLankan aircraft cabin should be reported to the airline. Items lost in the terminal at Bandaranaike International Airport should be reported to the airport’s own lost property service. SriLankan’s customer service team can help direct you to the correct contact based on where in your journey the item was lost.

Tips to Efficiently Report a Lost Item

• Contact SriLankan Baggage Services as soon as possible after your flight, even if you are in Colombo or overseas
• Have your flight number, seat, booking reference, and travel date ready when contacting the team
• For long-haul flights from Europe or the Middle East, check the seat pocket and overhead bin as common loss points
• If you believe the item was left at Bandaranaike Airport rather than on the aircraft, also contact the airport authority directly
• Describe the item as precisely as possible, including brand, colour, serial number, and contents of any bag

Contact SriLankan Airlines Baggage Services

SriLankan Airlines Baggage Services

Address : Bandaranaike International Airport
Colombo, Sri Lanka

Opening hours : 24/7

Can You Recover Your Item After Your Flight ?

SriLankan Airlines operates a 24-hour baggage support line. Whether you are still in Colombo or have returned to your home country, you can file a report at any time. Acting promptly is important, as items found on board are transferred to a central facility if not claimed within a defined period.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : SriLankan Baggage Services
Address : Bandaranaike International Airport
Colombo
Sri Lanka
Phone number : +94 11 7 77 1979
Opening hours : 24/7
Website : https://www.srilankan.com/en_uk/flying-with-us/contact-us

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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