Have you lost something on a SunExpress flight ? Find out how to report a lost item with Turkey’s holiday airline.
About SunExpress
SunExpress is a Turkish-German airline jointly owned by Turkish Airlines and Lufthansa, founded in 1989 and headquartered in Antalya, Turkey. The airline specializes in leisure travel connecting Turkey to destinations across Europe, with additional services to the Middle East and North Africa. Operating a fleet of Boeing 737 aircraft, SunExpress serves millions of holiday travelers annually from its main bases in Antalya and Izmir, making it a major player in Turkish tourism aviation.
How to report a lost item onboard a SunExpress flight ?
If you’ve lost your item(s) during your journey with SunExpress, our team is here to assist you.
Lost items while travelling with SunExpress are submitted to different agencies based on where they were found. You can find helpful information on this page to contact SunExpress about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a SunExpress flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to SunExpress’s Lost and Found Office. The airline’s focus on leisure travel to and from Turkey means items may be found at Turkish resort airports or at European destinations across the network.
Do airlines actually look for lost items ?
Yes. SunExpress maintains a dedicated Lost and Found Office that handles items found onboard aircraft. The airline coordinates with airport staff at destinations across Turkey and Europe to catalog and store found items. Turkey’s tourism industry experience means understanding the importance of recovering vacation items.
Are airlines responsible for lost items ?
SunExpress is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to SunExpress’s Lost and Found Office. For items lost at Antalya, Izmir, or other airports outside the aircraft, contact that specific airport’s Lost and Found service.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features of the item. SunExpress’s focus on specific Turkish resort destinations means items often process through Antalya or Izmir.
SunExpress Lost and Found Office
Address : SunExpress Plaza, Yenigöl Mah. Nergiz Sok. No: 84, Muratpaşa, Antalya 07230, Turkey
The Lost and Found Office operates 24/7, allowing you to report lost items at any time.
For items lost on flights, contact SunExpress as soon as you realize the loss. Items are typically held at the destination airport where your flight landed, though many are processed through the airline’s Antalya headquarters.
How long does SunExpress keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item and airport policy. Turkish airport regulations and tourism industry standards govern retention. High-value items like electronics, jewelry, and important documents are generally retained for the full period.
Most Commonly Lost Items on SunExpress Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and chargers
- Cameras and photography equipment
- Sunglasses and prescription glasses
- Passports and travel documents
- Beach accessories and resort wear
- Headphones and earbuds
- Books and e-readers
- Duty-free shopping bags
- Medication and personal care items
- Turkish souvenir purchases
- Children’s items on family holidays
- Water bottles and travel accessories
Tips to Prevent Losing Items on Your SunExpress Flight
To minimize the risk of leaving items behind :
- Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
- Keep valuables in one designated bag compartment throughout the flight
- Set a phone reminder to check your area before landing
- Track beach gear and resort items carefully
- Count souvenir shopping bags before deplaning
- Check overhead bins for forgotten resort clothing
- Holiday excitement increases forgetfulness – be systematic
Statistics show leisure travelers on vacation flights lose items at higher rates due to excitement and carrying more personal items. Extra vigilance on holiday flights prevents loss.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your SunExpress flight :
Immediate Actions :
- Contact SunExpress Lost and Found Office immediately (24/7 availability)
- If still at the airport, visit SunExpress’s service desk before leaving
- Provide booking reference, flight number, date, and seat number
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Call back daily for the first few days
- Items may be processed through Antalya headquarters
- European destination airports may hold items initially
- Keep boarding pass and booking confirmation
- Consider time zone differences (Turkey is GMT+3)
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at the destination airport or at SunExpress offices in Turkey. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
International courier delivery between Turkey and Europe available but costs vary. Turkish courier services (Aras, MNG, PTT) reliable for domestic delivery. European courier services straightforward within EU. Consider if you’re returning to Turkey for another holiday and could collect then.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to SunExpress baggage desk at arrival airport
- Items Lost at Turkish Airports – Contact airport Lost and Found services
- Items Left on Aircraft – Contact SunExpress Lost and Found Office 24/7
- Resort Items – Items left at hotels should be reported to hotel, not airline
SunExpress’s 24/7 Lost and Found service and focus on leisure travel typically provide understanding support for recovering vacation items, though cross-border logistics between Turkey and Europe require coordination.
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : SunExpress Lost and Found Office 
Address : SunExpress Plaza
Yenigöl Mah. Nergiz Sok. No: 84
Muratpaşa
Antalya 07230
Turkey 
Phone number : +90 242 310 2626 
Opening hours : 24/7 
Website : https://www.sunexpress.com/en/service/luggage/damaged-and-lost-baggage/
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)