Lost and Found London St Pancras Train station

Have you lost something at London St Pancras International train station ? Find out how to report a lost item at London’s Eurostar terminal and one of the UK’s most iconic stations.

About St Pancras International Station

London St Pancras International is the UK’s primary terminus for Eurostar services to Paris, Brussels, Amsterdam, and other European destinations, as well as a major hub for domestic rail travel in the East Midlands and beyond. Located on Euston Road in King’s Cross, the station is part of a major transport interchange with London King’s Cross, providing connections to the London Underground, buses, and taxis.

The station handles millions of passengers annually, including international travellers, commuters on East Midlands Railway and Thameslink services, and tourists passing through one of London’s most photographed buildings. Its long platforms, international departure halls, and busy concourse areas including the champagne bar, retail units, and restaurants beneath the Victorian roof mean items are regularly misplaced. Both domestic and international travel add complexity to recovery, since items may be left in different areas or on trains operated by different companies.

What Should You Do If You’ve Lost Something at St Pancras ?

If you realise you’ve lost an item while still in the station, go to the information desk or the lost property service desk immediately. Staff can check waiting areas and alert train crew if a service hasn’t yet departed.

If you’ve already left St Pancras or are back home, contact the lost property service directly. The service runs seven days a week, so you don’t need to wait until the following Monday.

How to Report a Lost Item at St Pancras International

The St Pancras lost property service is operated by the Excess Baggage Company on behalf of the station. Visit or contact them during opening hours and provide full details: date and time, where exactly you were in the station, your train service if applicable, and a detailed description of the item. Our platform can also help you submit and track a report. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Items Lost on a Eurostar Train

If you left something onboard a Eurostar service, contact Eurostar’s customer service team directly they manage lost property found on their trains separately from the station’s lost property office. The process may involve cross-border coordination if the item was found after the train reached France or Belgium.

For items left on domestic services (East Midlands Railway, Thameslink), contact those operators directly. Each train operator maintains its own found property procedure.

Common places passengers lose items at St Pancras International include the ticket hall, platform seating areas, waiting rooms, food and drink outlets, and the station concourse. Providing a specific location in your report helps staff search more effectively.

Tips to Efficiently Report a Lost Item

• Note whether you lost the item in the station or on a specific train
• Record your service operator, train number, and departure time
• Describe the item clearly colour, brand, contents if a bag, any tags or marks
• Provide your contact details including a phone number and email
• For international travel, note which country you were heading to or returning from

Contact the St Pancras Lost Property Service

London St Pancras Station Lost Property Service

Address : Excess Baggage Company
Euston Rd, Kings Cross
London N1C 4QL

Opening hours : Monday to Sunday, 8:00 AM to 9:00 PM

Can You Recover Your Item After Leaving London ?

Yes. St Pancras lost property operates seven days a week, so you can contact the team even if you have already left London. For items left on a Eurostar train, contact Eurostar separately. If you are abroad and your item is found in the UK, collection arrangements can be discussed with the lost property team courier options may be available for high-value items.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : London St Pancras station - Lost property service
Address : Excess Baggage Company
Euston Rd, Kings Cross
London N1C 4QL

Phone number : +44 20 3468 4665 / +44 20 8090 9922
Opening hours : Monday-sunday 8:00 am to 9:00 pm
Website : https://stpancras.com/shop/excess-baggage-co

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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