Lost and Found Vietjet Air

Have you lost something on a Vietjet Air flight ? This page provides the contact details for Vietjet’s Happy Return service and explains the steps to take to report a lost item and work toward recovering it.

About Vietjet Air

Vietjet Air (VJ) is Vietnam’s first private budget airline, founded in 2011 and headquartered in Ho Chi Minh City. The airline has grown rapidly to become one of the busiest carriers in Southeast Asia, operating a large domestic Vietnamese network alongside international routes to Thailand, Japan, South Korea, Singapore, India, Malaysia, and other regional destinations. Vietjet operates a fleet of Airbus A320 and A321 aircraft and is known for its low fares and high frequency of services on popular routes.

With millions of passengers flying on Vietjet each year across its extensive domestic and regional network, personal items are frequently left in seat pockets, overhead lockers, or at the boarding gate. The airline operates a dedicated service called Happy Return to help passengers recover belongings lost on board.

What to Do If You’ve Lost Something with Vietjet Air

Contact Vietjet’s Happy Return service as soon as you realise an item is missing. Provide your booking code, flight number, departure date, seat number, and a clear description of the item. The sooner you report, the better the chances of the item being found before the aircraft is prepared for its next flight.

You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.

Items Lost on Board vs. at the Airport

Items left in the Vietjet aircraft cabin should be reported to Vietjet directly through the Happy Return service. Items lost in the terminal, at security, or in the baggage claim area at Tan Son Nhat, Noi Bai, or any other airport should be reported to that airport’s own lost property office. Vietjet can guide you to the correct contact if you are unsure.

Tips to Efficiently Report a Lost Item

• Contact Happy Return as soon as possible after landing, as aircraft turnaround times are fast
• Have your booking code (PNR) and flight details ready before calling
• Note the seat number and row where the item was last seen
• Describe the item precisely, including colour, brand, and any personal identifiers
• Check whether the item may have been left at the boarding gate before the aircraft doors closed

Contact Vietjet Air Happy Return

Vietjet Happy Return Service

Address : Tan Son Nhat International Airport
Ho Chi Minh City
Vietnam

Opening hours : 24/7

Can You Recover Your Item After Your Flight ?

Vietjet’s Happy Return line is available around the clock, making it possible to report a loss at any time. Filing your report promptly is the key factor, as aircraft on short-haul routes are cleaned and reused quickly and unclaimed items may be moved to storage after a short period.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Vietjet Happy Return
Address : Tan Son Nhat International Airport
Ho Chi Minh City
Vietnam
Phone number : 1900 1886
Opening hours : 24/7
Website : https://www.vietjetair.com/vi/happy-return/

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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