Have you lost a phone, laptop, jewelry… with Vietnam Airlines ? Everyday, hundreds of items are lost by travelers during one of the many flights operated by Vietnam Airlines.What happens to lost property on a Vietnam Airlines plane?Lost property found on a Vietnam Airlines plane is typically collected by the cabin crew and handed over to the airline’s lost and found department. Items are logged and stored at the destination airport or the airline’s central lost and found facility. Unclaimed items may eventually be donated, discarded, or auctioned off after a certain period.Do airlines actually look for lost items?
Yes, airlines do make efforts to locate and return lost items. Passengers can report their lost items to the airline’s lost and found department, and the airline staff will check their inventory of found items and attempt to match them with the descriptions provided by passengers.
Are airlines responsible for lost items?
Airlines generally have policies stating they are not liable for lost, stolen, or damaged personal items unless the loss is due to the airline’s negligence. Passengers are encouraged to keep valuable items with them in their carry-on baggage and to report any missing items as soon as possible.
Can you recover lost items from an airplane?
Yes, it is possible to recover lost items from an airplane. Passengers should contact the airline’s lost and found department as soon as they realize an item is missing. Providing detailed information about the lost item and the flight details can help in the recovery process. Many airlines also have online forms to report lost items.How long does Vietnam Airlines keep found items?
The length of time an airline keeps found items can vary by airline. Typically, airlines will hold onto found items for a period ranging from 30 days to several months. After this holding period, unclaimed items may be donated, discarded, or auctioned off. It’s best to check the specific airline’s policy for precise information.How to report a lost item on a Vietnam Airlines flight ? Whether you’ve lost your luggage or any other personal item(s) at the airport or during your flight, our team is here to help you.
Items left behind while travelling with Vietnam Airlines are handed over to various agencies based on where they were found.
You can fill out and submit our Lost & Found Reporting Form on this platform.
So our team can assist you in locating your lost item(s).
The Vietnam Airlines Lost Property office is located at : Noi Bai International Airport, Hanoi, VietnamThe Lost Property office is open Monday to Friday: 9:00 AM – 5:00 PMYou can contact the office at the following number : +84 24 3832 0320
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. 
Name : Vietnam Airlines Lost and Found 
Address : Noi Bai International Airport
Hanoi, Vietnam 
Phone number : +84 24 3832 0320 
Opening hours : Monday to Friday: 9:00 AM - 5:00 PM 
Website : https://www.vietnamairlines.com/vn/en/help-desk/common-topics/Baggage/claim-my-baggage