Have you lost a personal item while travelling with Cebu Pacific Air ? Every day, items are left behind by passengers travelling with Cebu Pacific Air. Here’s what happens to lost items and how you can report your lost property.
What happens to lost property on a Cebu Pacific Air flight ?
Items are collected by the cabin crew and transferred to the Lost and Found service at the destination airport.
Do airlines actually look for lost items ?
Yes. Cebu Pacific works with airport services to assist passengers in retrieving lost belongings.
How to report a lost item onboard a Cebu Pacific Air flight ?
If you’ve lost an item during your trip with Cebu Pacific Air, our team is here to assist you.
Lost items while travelling with Cebu Pacific Air are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
Cebu Pacific Air’s Lost Property desk is at:
Ninoy Aquino International Airport, Terminal 3
Manila, Philippines
Service hours: 7:00 AM – 10:00 PM, every day
To reach the office, call: +63 2 8856 7520
How long does Cebu Pacific Air keep found property ?
Generally between 30 and 90 days.
Can you recover lost items from a Cebu Pacific Air flight ?
Yes, provided the report is made quickly with sufficient detail.
Airports served by Cebu Pacific Air Lost and Found services:
- Manila Ninoy Aquino International Airport (MNL) — Main hub
- Cebu Mactan International Airport (CEB)
- Clark International Airport (CRK)
- Davao Francisco Bangoy International Airport (DVO)
- Iloilo International Airport (ILO)
Checklist to report your lost item efficiently:
- Airline and flight number
- Seat number if possible
- Full description (color, brand, size)
- Last known location (seat pocket, overhead bin)
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Cebu Pacific Air Lost and Found 
Address : NAIA Terminal 3
Pasay City
Metro Manila
Philippines 
Phone number : +63 2 802 7000 
Opening hours : Monday to Friday: 8:00 AM - 7:00 PM (Philippine time) 
Website : https://www.cebupacificair.com/en-PH/about/talk-to-us/guest-feedback-form
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)