Lost and Found EgyptAir

Have you lost a personal item while flying with EgyptAir ? Every day, travellers lose thousands of items on the many flights conducted by EgyptAir. Find out how to report your lost items in an EgyptAir flight on this page.

About EgyptAir

EgyptAir is Egypt’s flag carrier and the country’s largest airline, founded in 1932, making it one of the oldest airlines in the Middle East and Africa. Headquartered at Cairo International Airport, EgyptAir operates from its main hub in Cairo, serving over 10 million passengers annually with flights to destinations across the Middle East, Europe, Africa, Asia, and North America.

With its hub operations at Cairo International Airport and extensive regional network across Africa and the Middle East, personal items are frequently left behind in seat pockets, overhead bins, and onboard facilities across both short-haul regional flights and long-haul intercontinental routes.

How to report your lost item on a EgyptAir flight ?

Whether you’ve lost your item(s) in an airport or on the plane, our team is here to help you report your loss.


Depending on their location, items left behind while travelling with EgyptAir can be handed over to different agencies. To help airport and airline handling agents locate your lost item(s). You can fill out and submit our Lost & Found Reporting Form on this platform.
So our team can assist you in locating your lost item(s).

The EgyptAir Lost and Found Office is located at :

Cairo International Airport
Heliopolis
Cairo, Egypt

The Lost and Found Office is available 24/7.

What happens to lost property on a EgyptAir plane ?

Items forgotten on a EgyptAir plane are usually collected by the cabin crew and handed over to the airline’s lost and found department. These items are then logged and stored either at the arrival airport or a central facility. If they are not claimed within a specified period, they might be donated, discarded, or sold at an auction.

Do airlines actually look for lost items?
Yes, airlines actively search for lost items. Passengers can report their missing items to the airline’s lost and found, which will then check their records to see if the items have been found.

Can you recover lost items from an airplane ?

Yes, it is often possible to recover lost items. Passengers should contact the airline’s lost and found department as soon as they realize something is missing. Detailed descriptions and flight information aid in the recovery process, and many airlines provide online forms for this purpose.

How long will EgyptAir keep found items ?

The duration that found items are kept varies by airline. Generally, items are stored for 30 days to several months. Unclaimed items might be donated, discarded, or sold at auction. Check the airline’s specific policy for details.

Most Commonly Lost Items on EgyptAir Flights

Based on airline industry data, passengers most frequently lose these items onboard:

• Mobile phones and tablets
• Headphones and earbuds
• Travel documents and passports
• Wallets and purses
• Prescription glasses and sunglasses
• Jackets, scarves, and sweaters
• Laptop computers and chargers
• Medication and medical devices
• Books, magazines, and e-readers
• Duty-free shopping bags
• Cameras and photography equipment
• Children’s toys and comfort items

Regional travelers and tourists visiting Egypt’s historical sites also commonly report losing guidebooks, maps, and souvenirs purchased during their trips.

Tips to Prevent Losing Items on Your EgyptAir Flight

Before Landing:

• Check seat pockets thoroughly before disembarking
• Look under your seat and in the footwell
• Check overhead bin completely, not just your immediate area
• Verify you have all electronics (phone, tablet, laptop, chargers)
• Count your bags, purchases, and duty-free items
• Don’t rush during disembarkation, especially on connecting flights

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : EgyptAir Customer Service
Address : Cairo International Airport
Heliopolis
Cairo, Egypt
Phone number : +20 2 2696 4444
Opening hours : 24/7
Website : https://www.egyptair.com/en/Pages/CustomerServicePlan.aspx

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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