Have you lost a personal item while travelling with Jetstar Airways ? Every day, items are left behind by passengers travelling with Jetstar. Here’s what happens to lost items and how you can report your lost property.

What happens to lost property on a Jetstar flight ?
Items forgotten onboard are transferred to the Lost and Found office at the arrival airport.
Can you recover lost items from a Jetstar flight ?
Yes. Providing detailed information about your flight and the item helps significantly.
How to report a lost item onboard a Jetstar flight ?
If you’ve lost an item during your trip with Jetstar, our team is here to assist you.
Lost items while travelling with Jetstar are submitted to different agencies based on where they were found.
You’ll find useful information on this page to help you report your lost items to Jetstar Airways. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
You’ll find the Jetstar Lost Property service at:
Melbourne Airport, Terminal 4
Melbourne, Australia
Open 24/7 for passenger support
Do airlines actually look for lost items ?
Yes. Jetstar collaborates with airport authorities to help passengers retrieve lost belongings.
How long does Jetstar keep found property ?
Items are generally kept for about 30 to 90 days, depending on local airport policies.
Airports served by Jetstar Lost and Found services:
- Melbourne Airport (MEL) – Main hub
- Sydney Kingsford Smith Airport (SYD)
- Brisbane Airport (BNE)
- Auckland Airport (AKL)
- Gold Coast Airport (OOL)
Checklist to report your lost item efficiently:
- Date and time of flight
- Departure and destination airports
- Seat number
- Clear description of the lost item
- Distinctive marks or characteristics
Recent Lost Items Reported in Jetsar Flights
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Oroton reading glasses in Jetstar flight from Perth airport to Sydney airport (Australia)
Description of lost item(s) : Prescription trading glasses oroton brand tortoise shell frames Location of loss : Jetstar flight Monday 18th may 2026. Flight number JQ989 11.45pm flight Perth to Sydney Seats…
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Two duty free shop bags in Jetstar flight from Phuket airport (Thailand) to Melbourne airport (Australia)
Description of lost item(s) : One seaaled duty free bag with perdume One dutymfrre.bag with tiger balm Location of loss : It has been left in the overhead luggage in 32 F…
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E-reader on Jetstar flight from Cairns airport (Australia) to Tokyo Narita airport (Japan)
Description of lost item(s) : E reader Kobo plus Black Seat 36 e JQ 25 9 April From cairns to Tokyo 11.40 departure Location of loss : Seat 36e of the plain…
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Coin pouch with money and cards on Jetstar flight from Brisbane airport (Australia) to Seoul Incheon airport (South Korea)
Description of lost item(s) : It is a red coin pouch with the label that has “Thailand” on it in the middle and a zipper to open and close it. Inside should…
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Red Stella brand women’s suede-like jacket in JetStar flight to Bali Denpasar airport (Indonesia)
Description of lost item(s) : It’s a red, women’s jacket, made of a soft, suede-like material, and the brand is Stella. The size is maybe 16? Location of loss : I came…
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Old Apple Six mobile phone in JetStar flight from Brisbane Cairns airport (Australia)
Description of lost item(s) : An old versio9n of the Apple Six mobile Location of loss : We flew on JetStar flight JQ930 from Brisbane to Carins on Monday, morning. Seat5 numbers…
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Mazda car key and security keys in Jetstar flight from Melbourne airport to Sunshine Coast airport (Australia)
Description of lost item(s) : Mazda car key plus two security keys plus black fob. The key body is black and silver. Location of loss : More likely in the jetstar plane…
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Prescription sunglasses in Jetstar flight from Cairns airport (Australia) to Tokyo Narita airport (Japan)
Description of lost item(s) : Prescription sunglasses. Creamy brown Location of loss : Flight JQ25 October 3rd. Seat 49. Date of loss : 10/03/2025 I found this / these item(s) If you…
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Red Cygnett power bank in Jetstar flight from Christchurch airport (New Zealand) to Gold Coast airport (Australia)
Description of lost item(s) : 1 x CYGNETT power bank. Red in colour with name and phone numbers on yellow post-it note taped to it. Dimensions L 145mm W68mm D20mm Location of…
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Black iPad in Jetstar flight from Perth airport to Melbourne airport (Australia)
This report of lost property was transmitted in Spanish. Description of lost item(s) : Black iPad with black cover with faith, discipline, love, and willpower written on the cover. Includes an Apple…
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Galaxy suit in a blue bag at Bangkok Suvarnabhumi airport (Thailand)
Description of lost item(s) : It’s a custom made suits from Galaxy suits from bangkok. It will have my name inside the bag suit jacket Lawrence Li***w It’s blue has 3 shirt…
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Drivers licence in Jetstar flight from Melbourne airport to the Gold Coast (Australia)
Description of lost item(s) : NSW drivers licence , in my name Location of loss : Lost in pocket of my seat , I think it was 29C on the flight from…
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Black Samsung Galaxy S23 Ultra on Jetstar flight from Melbourne airport to Hibart airport (Australia)
Description of lost item(s) : Samsung phone Location of loss : Jetstar flight JQ713 Melbourne to Hobart 3rd July 2025 Date of loss : 07/03/2025 I found this / these item(s) If…
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Soft black storage bag with charger, cords and adapters in Jetstar flight to Brisbane international airport (Australia)
Description of lost item(s) : Soft black small square storage bag containing multiple apple charging cords, Apple Watch charging cord usb-c. Braun wall adapter Indonesian connection, with usb and usb c charging…
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Kids snuggled backpack with clothes and beats headphones on Jetstar flight from Perth (Australia) to Bali Denpasar airport (Indonesia)
Description of lost item(s) : Black and reds Jurassic park kids smiggled backpack – in it was Beat headphones Green & white kids boston Celtic singlet West coast eagles singlet 2 tan…
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Ladies denim jacket on Jetstar flight from Bangkok Suvarnabhumi airport (Thailand) to Melbourne (Australia)
Description of lost item(s) : COS ladies denim jacket Location of loss : Left on seat 32A Jetstar flight no. JQ30 21.40 from Bangkok arrived at Melbourne 09.30 Monday 5.5.25 Date of…
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Glasses case on Jetstar flight from Melbourne to Hobart airport (Australia)
Description of lost item(s) : It was a black leather case with a wooden colored packing box. My gold glasses are also inside. Location of loss : I might lost a glasses…
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Small black electronics bag on flight to Bangkok (Thaïland)
Description of lost item(s) : It's a small black soft electronics bag with a a carabiner hanging off. Inside is a precious diary, 2 charging plugs, 2 charging cables and earphones. Location…
Information Last Updated On :

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Lost and Found Jetstar Company
Address : Jetstar Airways
Phone number : +1866 397 8170
Opening hours : Customer service available by phone 24 hours, 7 days a week
Website : https://jetstar_eforms.formstack.com/forms/baggage_enquiry
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)
