Have you lost something on a Sky Airline flight ? Find out how to report a lost item with Chile’s leading low-cost carrier.
About Sky Airline
Sky Airline is Chile’s second-largest airline and a major South American low-cost carrier, founded in 2001 and headquartered in Santiago. Operating from its main hub at Arturo Merino Benítez International Airport, the airline connects destinations across Chile, Peru, Argentina, Brazil, Uruguay, and Paraguay with a fleet of Airbus A320 family aircraft, carrying millions of passengers annually with competitive fares throughout South America.
How do you report a lost item in a Sky Airline flight ?
Lost items while travelling with Sky Airline are submitted to different offices based on where they were found. You can find helpful information on this page to contact Sky Airline about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a Sky Airline flight ?
Items forgotten onboard are collected by cabin crew during post-flight checks and handed over to Sky Airline’s Baggage Services. The airline’s operations across South America mean items may be found at airports in Chile, Peru, Argentina, Brazil, or other countries across the network.
Do airlines actually look for lost items ?
Yes. Sky Airline maintains Baggage Services that handle lost property found onboard aircraft. The airline coordinates with airport staff at destinations across its South American network to catalog and store found items. However, with operations spanning multiple countries with different regulations, recovery processes can vary by location.
Are airlines responsible for lost items ?
Sky Airline is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Sky Airline’s Baggage Services. For items lost at Santiago or other airports outside the aircraft, contact that specific airport’s Lost and Found service.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your booking reference and any unique identifying features. Because Sky Airline operates across multiple South American countries, specifying your exact route and destination is crucial.
Sky Airline Baggage Services
Address : Arturo Merino Benítez International Airport, Santiago, Chile
Baggage Services operate Monday to Friday: 9:00 AM to 6:00 PM (Chilean time).
Please note the limited weekday business hours. Items lost on weekends or outside these hours cannot be reported until the office reopens Monday morning.
How long does Sky Airline keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item, airport policy, and country regulations. Retention periods may vary across Sky Airline’s South American network as different countries have different requirements. High-value items and travel documents are generally retained longer.
Most Commonly Lost Items on Sky Airline Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and chargers
- Headphones and earbuds
- Passports and travel documents
- Wallets and money
- Books and magazines
- Sunglasses and prescription glasses
- Jackets and sweaters
- Water bottles and snacks
- Shopping bags
- Medication and personal care items
- Business laptops and tablets
- Children’s items on family trips
Tips to Prevent Losing Items on Your Sky Airline Flight
To minimize the risk of leaving items behind :
General Prevention :
- Do a final seat check before disembarking – check seat pockets, under seats, overhead bins
- Keep valuables in one designated bag compartment
- Set a phone reminder before landing
- Don’t place small items loose in seat pockets
- Sky Airline’s low-cost model means quick turnarounds – stay organized
South American Travel Considerations :
- Cross-border flights mean items may end up in different countries
- Language considerations – Spanish primary in most destinations
- Keep important documents secured separately
- Multiple currencies after travel – check wallet contents
- Regional flights often short – items easily forgotten in rush
Statistics show most items are left during disembarkation. Taking 30 seconds for a final check prevents hassle.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Sky Airline flight :
Immediate Actions :
- Contact Sky Airline Baggage Services during business hours (Mon-Fri 9 AM-6 PM Chilean time)
- If still at the airport, visit Sky Airline’s desk immediately
- Provide booking reference, flight number, date, and seat number
- Specify which country and airport you arrived at
- Give detailed item description
- Get a reference number
Follow-Up Steps :
- Call back during business hours if no response
- Items held at destination airport in that country
- Weekend losses must wait until Monday to report
- Keep boarding pass and booking confirmation
- Cross-border recovery can be complex
Claiming Your Lost Property
If your item is found, you will be contacted with instructions. Items are held at the destination airport where found, which may be in Chile, Peru, Argentina, Brazil, or elsewhere in South America. You may collect in person or arrange courier delivery. Bring valid photo ID and reference number.
International courier delivery between South American countries can be complex and expensive. Consider if you have family or friends in that country who could collect. For valuable items, weigh recovery costs against item value.
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Sky Airline’s baggage desk at arrival
- Items Lost in Terminal – Contact the airport’s Lost and Found service
- Items Left on Aircraft – Contact Sky Airline Baggage Services during business hours
- International Routes – Specify country; recovery procedures vary across South America
Sky Airline’s weekday business hours and multi-country operations mean timing your report appropriately and being patient with cross-border recovery processes is essential.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Sky Airline Baggage Services 
Address : Arturo Merino Benítez International Airport
Santiago
Chile 
Phone number : +56 2 2353 9900 
Opening hours : Monday to Friday : 9:00 AM – 6:00 PM 
Website : https://www.skyairline.com/english/plan-and-manage/baggage
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)