Have you lost something on a Volotea flight ? This page provides the contact details for Volotea’s baggage service and guides you through the process of reporting a lost item and recovering your belongings.
About Volotea
Volotea (V7) is a Spanish low-cost carrier founded in 2012 and headquartered in Barcelona. The airline specialises in connecting medium-sized and secondary European cities, many of which are underserved by larger carriers. Volotea operates routes across France, Spain, Italy, Greece, Portugal, Croatia, and other European countries, with a particular focus on point-to-point connections rather than hub-and-spoke services. The airline operates a fleet of Airbus A319 and A320 aircraft.
Volotea’s model of serving smaller European cities makes it a popular choice for travellers visiting lesser-known destinations, as well as for regional commuters. On short intra-European hops, passengers board and disembark quickly, and items are frequently left in seat pockets or on overhead shelves. The airline’s customer service team can be reached by phone or online to report a lost item.
What to Do If You’ve Lost Something with Volotea
Contact Volotea’s baggage team as soon as you notice the loss. Provide your booking reference, flight number, date, seat number, and a clear description of the item. The team will coordinate with ground handling staff at the relevant airport to initiate a search of the aircraft.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the Volotea aircraft should be reported to Volotea. Items lost in the terminal at Barcelona, a French airport, or any other Volotea departure point should be directed to that airport’s own lost property service. Volotea’s customer service can advise which contact is most appropriate.
Tips to Efficiently Report a Lost Item
- Report as soon as possible, particularly given the short turnaround times on intra-European routes
- Have your flight number, booking reference and seat number ready when contacting Volotea’s baggage team
- Volotea’s phone line is available from 7am to 11pm, so call during those hours for the fastest response
- Describe the item in detail including brand, colour, size, and any distinguishing features
- For losses at secondary airports that Volotea serves exclusively, Volotea’s own staff may be the only on-site contact available
Contact Volotea Baggage Services
Volotea Baggage Services
Address : Josep Tarradellas Barcelona-El Prat Airport
Barcelona, Spain
Opening hours : 07:00 to 23:00
Can You Recover Your Item After Your Flight ?
Volotea’s baggage line is open from 7am to 11pm daily. If you discover the loss after business hours, contact them first thing the following morning. The earlier the report is filed, the better your chances of locating the item before it is transferred to storage.
Recent Lost Items Reported in Volotea Flights
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Black Volcom hoodie on the Volotea flight from Bordeaux (France) to Palma de Mallorca airport (Spain)
This report of lost property was transmitted in French Description of lost item(s) : Un sweet à capuche noir de la marque Volcom avec différents logo sur chaque manche du sweet et…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Volotea Ground Handling Services 
Address : Josep Tarradellas Barcelona-El Prat AirportBarcelonaSpain 
Phone number : +34 917 517 890 
Opening hours : 07:00 - 23:00 
Website : https://www.volotea.com/en/contact/article/7421913300241
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)