Have you lost something on a Sun Country Airlines flight ? Find out how to report a lost item with Minnesota’s hometown airline.
About Sun Country Airlines
Sun Country Airlines is an American low-cost carrier founded in 1982 and headquartered in Minneapolis, Minnesota. The airline operates its primary hub at Minneapolis-Saint Paul International Airport, connecting passengers to destinations across the United States, Mexico, Central America, and the Caribbean, with a particular focus on leisure destinations and seasonal vacation routes.
Sun Country carries several million passengers annually and has built a strong regional presence in the Upper Midwest while expanding to compete nationally. The airline is particularly popular among Minnesota residents, leisure travelers seeking affordable flights to warm-weather destinations, and charter groups. Sun Country differentiates itself through friendly Midwestern service combined with competitive pricing, making it a hometown favorite while attracting budget-conscious travelers nationwide.
How to report a lost item onboard a Sun Country Airlines ?
If you’ve lost your item(s) during your journey with Allegiant Air, our team is here to assist you.
Lost items while travelling with Sun Country Airlines are submitted to different agencies based on where they were found. You can find helpful information on this page to contact Sun Country Airlines about lost items on one of their flights. You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
What happens to lost property on a Sun Country Airlines flight ?
Items forgotten onboard are collected by cabin crew and cleaning staff during post-flight checks and handed over to Sun Country’s Lost Item Recovery Team. The airline’s base at Minneapolis-Saint Paul International Airport serves as a central processing point for many found items, though items may also be held at destination airports depending on where they were found.
Do airlines actually look for lost items ?
Yes. Sun Country Airlines maintains a dedicated Lost Item Recovery Team specifically for handling lost property found onboard aircraft. The airline’s smaller size compared to major carriers and its Midwestern customer service culture often result in more personalized assistance. Sun Country coordinates with airport staff at various destinations to catalog and store found items.
Are airlines responsible for lost items ?
Sun Country Airlines is responsible for items left onboard their aircraft, but not for items lost in airport terminal areas. If you’ve left something on the plane, report it to Sun Country’s Lost Item Recovery Team immediately. For items lost at the airport outside the aircraft (such as at gates or in terminal areas), contact that specific airport’s Lost and Found service, particularly Minneapolis-Saint Paul Airport for items lost at Sun Country’s main hub.
Can you recover lost items from an airplane ?
Yes. Providing detailed information such as the flight number, date of travel, seat location, and thorough item description significantly improves your chances. Include your confirmation code and any unique identifying features of the item. Sun Country’s focused route network and concentration of operations at Minneapolis makes tracking items somewhat more straightforward than airlines with dozens of hubs.
Sun Country Lost Item Recovery Team
Address : Minneapolis-Saint Paul International Airport, Minneapolis-Saint Paul, United States
The Lost Item Recovery Team operates 24/7, allowing you to report lost items at any time.
Items found on flights are typically processed through the airline’s Minneapolis headquarters, though items may be held at destination airports initially. Specify your flight details clearly when reporting.
How long does Sun Country Airlines keep found property ?
Typically, items are held for 30 to 90 days depending on the type of item and airport policy. High-value items like electronics, jewelry, and important documents are generally retained for the full period. Lower-value items such as clothing or magazines may be held for shorter periods. Travel documents are usually kept longer and forwarded to appropriate authorities if unclaimed.
Most Commonly Lost Items on Sun Country Flights
Passengers most frequently lose the following items onboard :
- Mobile phones and tablets – Often left in seat pockets or between seats
- Headphones and chargers – Small items easily forgotten
- Winter clothing – Minnesotans traveling to warm destinations forget heavy coats and gloves in overhead bins
- Sunglasses – Leisure travelers heading south frequently misplace these
- Books and e-readers – Vacation reading materials left in seat pockets
- Water bottles and travel mugs – Minnesota passengers often bring reusable containers
- Children’s items – Family vacation flights mean toys, tablets, and comfort items
- Prescription medications – Time-sensitive items requiring immediate reporting
- Jackets and sweaters – Removed during flight and forgotten
- Sports equipment accessories – Sun Country serves many warm-weather sports destinations
Tips to Prevent Losing Items on Your Sun Country Flight
To minimize the risk of leaving items behind :
Sun Country-Specific Considerations :
- Minnesota winters mean heavy coats when departing – don’t forget them in overhead bins when returning
- Charter and group flights may have more carry-on items – track everything carefully
- Vacation flights to warm destinations mean removing layers – keep track of winter gear
- Sun Country’s competitive fares attract families – extra vigilance needed for children’s items
General Prevention :
- Do a final seat check before disembarking – look in pockets, under seats, overhead bins
- Keep all items consolidated in one bag rather than scattered
- Set a phone reminder before landing to check your area
- Minnesota nice doesn’t mean careless – take responsibility for your belongings
- Check charging ports for forgotten cables
Statistics show that passengers traveling between extreme climate differences (cold Minnesota to warm destinations) have higher rates of lost clothing items due to the dramatic change in what they’re wearing versus carrying.
What to do if you’ve left something on a plane ?
If you realize you’ve left something on your Sun Country flight :
Immediate Actions :
- Contact Sun Country Lost Item Recovery Team immediately (24/7)
- If still at Minneapolis-Saint Paul Airport, visit Sun Country’s customer service desk
- Provide confirmation code, flight number, date, and seat number
- Give detailed item description
- Get a reference number for tracking
Follow-Up Steps :
- Check back daily for the first week
- Items are typically processed through Minneapolis but may be held at destination airports initially
- Specify both departure and arrival airports in your report
- Keep boarding pass and confirmation as proof of travel
- Sun Country’s smaller operation often means faster processing than mega-carriers
You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).
Claiming Your Lost Property
Collection Process :
- Sun Country’s Lost Item Recovery Team will contact you when found
- Items may be held at Minneapolis or at destination airports
- You may collect in person or arrange courier delivery
- Bring valid photo ID and reference number
- Be prepared to describe item in detail
Shipping Options :
- Sun Country may arrange shipping for a fee
- Domestic U.S. shipping costs moderate
- International destinations to Mexico/Caribbean more expensive
- Weigh item value against shipping costs
- Consider if you can collect in person on next Minneapolis visit
Minnesota Advantage :
- If you’re a Minnesota resident, collection at MSP may be convenient
- Sun Country’s hometown presence means better local customer service
- Regional loyalty often translates to more helpful staff
Lost Luggage or Item Left on the Plane ?
For different types of losses :
- Checked Baggage Issues – Report immediately to Sun Country’s baggage desk at your arrival airport
- Items Lost in Terminal (MSP) – Contact Minneapolis-Saint Paul Airport Lost and Found
- Items Left on Aircraft – Contact Sun Country Lost Item Recovery Team 24/7
- Charter Flight Items – Report to Sun Country; charter operations handled same as scheduled flights
Sun Country’s combination of low-cost efficiency and Midwestern customer service culture generally provides good support for lost item recovery, though the ultra-low-cost model means limited staffing at some destination airports.
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : Sun Country Lost Item Recovery Team 
Address : Minneapolis–Saint Paul International Airport
Minneapolis–Saint Paul
United States 
Phone number : +1 651 905 2737 
Opening hours : 24/7 
Website : https://www.suncountry.com/baggage-policy
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)