Have you lost something on a TransNusa flight ? This page provides the contact details for TransNusa’s customer care team and guides you through the steps to report a lost item and recover your belongings.
About TransNusa
TransNusa (8B) is an Indonesian airline with roots in regional operations in the Nusa Tenggara region of eastern Indonesia. Originally founded in 2005 as a regional carrier serving the Lesser Sunda Islands, TransNusa has undergone significant transformation and expansion, relaunching with a new fleet and network from Soekarno-Hatta International Airport in Jakarta. The airline now operates jet services to major Indonesian cities alongside its regional routes, using a fleet that includes Airbus A320 aircraft.
TransNusa serves both leisure travellers and domestic Indonesian passengers on its expanding network. Indonesia’s archipelago geography means that domestic air travel is essential for connecting the country’s many islands, and TransNusa plays a growing role in this connectivity. Items including phones, chargers, personal accessories, and travel documents are occasionally left on board, particularly on busy trunk routes from Jakarta.
What to Do If You’ve Lost Something with TransNusa
Contact TransNusa Customer Care as soon as you notice the loss. Provide your flight number, travel date, seat number, and a description of the item. The team is available during Jakarta business hours and can coordinate with ground staff at Soekarno-Hatta and other airports in the network.
You can also submit a report through our platform, so that our team can contact and follow up with the lost property office(s) on your behalf.
Items Lost on Board vs. at the Airport
Items left on the TransNusa aircraft should be reported to the airline. Items lost in the terminal at Soekarno-Hatta International Airport or at other Indonesian airports should be directed to those airports’ own lost property services. TransNusa customer care can advise on the best contact for each station.
Tips to Efficiently Report a Lost Item
- Contact TransNusa as soon as possible within their 9am to 5pm Jakarta time operating window
- Have your booking reference, flight details, and seat number ready when you call
- For losses at smaller eastern Indonesian airports, ask TransNusa to coordinate with their local handling team
- Describe the item clearly, including brand, colour, model, and any distinctive features
- Follow up within 24 to 48 hours if you do not receive confirmation of a search being initiated
Contact TransNusa Customer Care
TransNusa Customer Care
Address : Soekarno-Hatta International Airport
Jakarta, Indonesia
Opening hours : 09:00 to 17:00 Jakarta time
Can You Recover Your Item After Your Flight ?
TransNusa’s customer care team is available during Jakarta business hours. If you are overseas or in a different time zone, plan your call accordingly. Reporting within the first day of the loss gives the team the best chance of locating the item before it is transferred to storage.
Recent Items Lost in TransNusa flights
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iPad in a pink cover on TransNusa flight from Singapore Changi airport (Singapore) to Jakarta Soekarno-Hatta airport (Indonesia)
Description of lost item(s) : Pink case on iPad. Location of loss : Flight was 8B154 from Singapore to Jakarta on Transnusa. I think it’s either on the airplane or somewhere between…
Information Last Updated On :
If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page. Contact information following the loss of an item
Name : TransNusa Customer Care 
Address : Soekarno-Hatta International Airport
Jakarta
Indonesia 
Phone number : +62 21 6310888 
Opening hours : 9am-5pm Jakarta time 
Website : https://www.transnusa.co.id/en/contact
List of the main items found
- Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
- Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
- Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
- Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)