Lost and Found Venice city

Have you lost something in Venice ? Venice is one of the world’s most popular tourist destinations, attracting millions of visitors each year. Find out how to report a lost item in the Italian city of Venice.

About the Venice City Lost Property Office

Venice’s municipal lost property service, the Ufficio Oggetti Smarriti Veneziano, is managed by the City of Venice and handles items found in public spaces within the city’s historic districts, on the islands, and in areas administered by the municipality. Items found in the streets, vaporetto stops, public squares, and other civic spaces that are handed in to city authorities are logged and held at this office.

The office is located at Ca’ Farsetti, Palazzo municipale, San Marco 4136, on the mezzanine level. Ca’ Farsetti is the historic seat of the City of Venice administration, situated on the Grand Canal near the Rialto area.

What Should You Do If You’ve Lost Something in Venice ?

If you lose something in Venice, first check the location where the loss occurred and contact local businesses or ACTV (the public transport operator) if the loss was on a vaporetto or bus. For items found in public spaces and submitted to city authorities, the Ufficio Oggetti Smarriti is the right point of contact. The office is open on weekday mornings only, so plan accordingly.

Venice’s unique geography means that recovery can take longer than in a conventional city. If you believe an item has fallen into a canal, contact the relevant authorities directly rather than the lost property office.

How to Report a Lost Item in Venice

Visit or contact the Ufficio Oggetti Smarriti at Ca’ Farsetti, San Marco 4136, mezzanine level. Opening hours are Monday to Friday from 9:00 AM to 1:00 PM. Provide the date, location, and description of the item along with your contact details.

You can also complete and send in the Lost Item Report Form on our platform so that our team can assist you in reporting your lost item(s).

Key Things to Know About Venice City Lost Property

• The office is open Monday to Friday from 9:00 AM to 1:00 PM
• The office is closed at weekends
• Items lost on ACTV vaporetti or buses should also be reported to ACTV
• The office is located on the mezzanine level of Ca’ Farsetti
• Bring identification when visiting to collect an item

Tips to Efficiently Report a Lost Item

• Plan visits for early in the week given the limited morning-only hours
• For vaporetto losses, also contact ACTV directly
• Provide the exact location and date of the loss
• Describe the item clearly: type, colour, brand, and any distinctive features
• Include a phone number and email for follow-up after your visit

Contact Venice City Lost Property Office

Ufficio Oggetti Smarriti Veneziano

Address : Ca’ Farsetti, S.Marco
4136 Venice, mezzanine

Opening hours : Monday to Friday: 9:00 AM to 1:00 PM

The office is closed on Saturdays and Sundays.

Can You Recover Your Item After Leaving Venice ?

Remote follow-up by phone during weekday morning hours is possible. If you have already left Venice, contact the office and provide a written description of the item to check whether it has been logged. If a match is confirmed, arrange for a representative in Venice to collect on your behalf with written authorisation and their identification.

If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

Name : Ufficio oggetti smarriti veneziano
Address : Ca 'Farsetti, S.Marco
4136 Venise, mezzanine

Phone number : +39 41 2748225 - 8434
Opening hours : Monday-friday 9:00 am to 1:00 pm
Website : https://www.comune.venezia.it/it/content/comune-uffici-e-servizi-oggetti-rinvenuti

List of the main items found

• Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
• Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
• Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
• Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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