Lost and Found ANA – All Nippon Airways

Have you lost a personal item while travelling with ANA All Nippon Airways ? Every day, items are left behind by passengers travelling with ANA. Here’s what happens to lost items and how you can report your lost property.

Lost items on a plane

About All Nippon Airways

All Nippon Airways (ANA) is Japan’s largest airline and one of Asia’s premier carriers, headquartered in Tokyo. Founded in 1952, ANA operates from major hubs at Tokyo Haneda, Tokyo Narita, Osaka Kansai, and Nagoya Chubu airports, serving over 80 million passengers annually with flights to destinations across Japan, Asia, North America, Europe, and Oceania.

As a founding member of Star Alliance, ANA offers extensive global connectivity in partnership with United Airlines, Lufthansa, Singapore Airlines, and other major carriers. The airline operates a modern fleet of over 230 aircraft, including Boeing 787 Dreamliners, 777s, and Airbus A380s, and is consistently recognized for its exceptional service quality and operational excellence.

With high passenger volumes across domestic Japanese routes and long-haul international flights, personal items are frequently left behind in seat pockets, overhead bins, and onboard facilities. ANA maintains comprehensive lost property procedures coordinated with airports in Japan and worldwide to help passengers recover their belongings.

Lost Property with ANA All Nippon Airways

Report a lost item in an ANA flight on our platform

What happens to lost property on an ANA flight ?

Items are collected by the cabin crew and turned over to Lost and Found at the arrival airport.

Can you recover lost items from an ANA flight ?

Yes. The faster you report the loss with precise information, the better the chances.

Do airlines actually look for lost items ?

Yes. ANA cooperates with airport authorities to help passengers recover their items.

How to report a lost item onboard an ANA flight ?

If you’ve lost an item during your trip with ANA, our team is here to assist you.

Lost items while travelling with ANA are submitted to different agencies based on where they were found. You can complete and send in the Lost Item Report Form on our platform so that our team can assist you in locating your lost item(s).

The Lost Property service for ANA is based at:

Haneda Airport, Terminal 2

Tokyo, Japan

Open 24 hours a day

How long does ANA keep found property ?

Typically 30 to 90 days, depending on the airport.

Airports served by ANA Lost and Found services:

Handling high-value or sensitive items:

Passports, jewelry, electronics, and wallets are handled with special care. Always provide precise identifying details when submitting your lost report.

Recent Items Lost in ANA All Nippon Airways flights

Information Last Updated On :

Lost found ANA - All Nippon Airways
lost items If you have lost one or several item(s), you will find information on how to contact a lost and found property service on this page.
 

Contact information following the loss of an item

info lost and found Name : ANA Lost and Found
adress lost and found Address : Narita International Airport
Narita
Chiba
Japan
phone number lost and found Phone number : +81 3 6735 1000
opening hours lost property Opening hours : 24/7
website adress lost and found Website : https://www.ana.co.jp/en/jp/guide/boarding-procedures/baggage/international/inquiry/

List of the main items found

  • Lost Personal Items : Keys, ID, Passport, Wallet, Documents, Badge, Licence (...)
  • Lost Electronics : Phone, Tablet, Device charger, Camera, Laptop, Headphones (...)
  • Lost Accessories : Purse, Bag, Backpack, Sunglasses, Eyeglasses, Jewellery (...)
  • Lost Clothing : Gloves, Cap, Hat, Scarf, Sweater, Coat, Vest (...)

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